Retail Operations Service Delivery Lead

hace 2 semanas


Xico, México Toshiba Global Commerce Solutions - External A tiempo completo

Job Summary:

Toshiba Global Commerce Solutions - External is seeking a highly experienced Retail Operations Service Delivery Lead to join our team. In this role, you will lead delivery teams for multiple complex retail service desk and call center projects, ensuring timely completion, high-quality results, and client satisfaction.

About Us:

We are a technology services provider that empowers innovation through collaboration with our clients' teams. Our diverse and adaptable teams deliver solutions and methodologies tailored to meet the unique needs of each project. We celebrate creativity, encourage skill development, and foster multidisciplinary collaboration.

Your Typical Day:

  • Develop and manage project plans, resources, and task assignments
  • Lead delivery teams, conduct meetings, and communicate project status internally and with customers
  • Monitor and control project progress, identify issues, and track resolutions
  • Foster knowledge-sharing sessions, mentor juniors, and contribute to continuous learning
  • Build complex project plans independently or with minimal guidance

Natural Requirements:

  • Bachelor's degree with 4+ years of related experience, or equivalent combination
  • 4+ years of Service Desk & Project Management experience in retail industry, particularly store operations
  • MS Project experience, strong written and oral communication skills, and ability to work within a project team environment
  • Aptitude for driving results, meeting deadlines, and producing high-quality work
  • PMP Certification or demonstrated plan to achieve

We Offer:

  • Career growth opportunities, constant training, and tutoring
  • Pleasant work environment with amenities, flexible work hours, and dress code
  • Hired directly by Toshiba and 100% under payroll
  • Benefits package including major and minor medical expenses insurance, life insurance, and savings fund
  • Relocation bonus, vacation days, and floating days

Diversity, Equity & Inclusion:

We value diversity, equity, and inclusion, adhering to our 5 Core Principles: Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency. We strive to create an inclusive environment where all individuals feel valued and empowered to succeed.



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