Global Professional Services Leader
hace 3 días
About the Role:
We are seeking a highly skilled and experienced Senior Director, Professional Services to lead our Human Capital Management (HCM) team.
Responsibilities:
- Develop and execute a professional services strategy that aligns with ADP's HCM vision.
- Bolster domain expertise across the professional services organization.
- Deliver value through superior quality, innovative technology, engaged associates, and client partnerships.
- Collaborate with business units, sales, and service leaders to design services offerings that drive productivity gains, client satisfaction, and revenue growth.
- Maintain key performance metrics and manage the business to meet financial goals.
- Analyze operations and services to ensure compliance with internal policies and industry regulations.
- Evaluate market conditions and trends to ensure services and offerings remain relevant.
- Ongoing evaluation of fee structures to ensure alignment with industry standards.
- Represent ADP and the Professional Services Organization in high-level client relations.
- Understand client needs and take action to address them effectively.
- Develop strategic service delivery direction for billable client advisory services.
- Ensure successful delivery of client service, strategy, and critical business issues.
- Develop and execute large-scale engagements to improve operational efficiency and standardize current solutions.
- Keep the organization's vision and strategic plan at the forefront of decision-making.
- Build strong working relationships with third-party integration providers and internal teams.
- Proactively manage job pipelines with internal sales partners and external providers.
Requirements:
- Bachelor's degree in engineering or science preferred.
- 10+ years of experience as a leader of professional services teams.
- Conversant with fixed-price and time-material projects.
- Managed a professional services P&L.
- Experience deploying new technology to enhance productivity and client experience.
- Excellent verbal, written communication, and presentation skills required.
- Ability to conceptualize, negotiate, and sell ideas internally and externally essential.
Salary Estimate:
$120,000 - $180,000 per year, based on location and experience.
About Us:
At ADP, we're dedicated to helping our clients succeed in today's fast-paced business environment. Our commitment to innovation, customer satisfaction, and associate development has earned us recognition as one of the best places to work.
What We Offer:
- A dynamic and collaborative work environment.
- Ongoing training and development opportunities.
- Tuition reimbursement program.
- Flexibility to balance work and personal life.
- Opportunities to grow and develop your career.
Join Our Team:
We're looking for talented individuals who share our passion for delivering exceptional results and making a difference in the lives of our clients and associates.
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