Senior Fraud Risk Analyst
hace 7 días
We are seeking a highly skilled Senior Fraud Risk Analyst to join our team at Citi. As a key member of our operational excellence team, you will play a critical role in ensuring the delivery of high-quality services and driving initiatives to enhance client experience.
Key Responsibilities- Operational Performance: Ensure day-to-day operations are performed according to agreed Service Level Agreements. Maintain an effective complaint case management system to track and monitor complaints.
- Initiatives for Improvement: Drive initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities.
- Fraud Detection and Prevention: Perform sampling on suspicious transactions/accounts to ensure the delivery of quality judgement/decisions and service.
- 2-5 years previous experience in Fraud, Customer Services or Banking Operations.
- Bachelor's/University degree or equivalent experience.
$80,000 - $120,000 per year, United States
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