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At SalesLoft, our Customer Support Agents play a pivotal role in our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-line help in resolving customer issues and ensuring their satisfaction.
Key Responsibilities- Provision international numbers within our VoIP infrastructure
- Ensure compliance with phone regulations for our customers
- Assist with user authentication issues
- Implement custom tracking domains
We seek a self-motivated professional who is passionate about solving complex problems and providing exceptional customer support. You will be responsible for troubleshooting technical issues for our customers via email and sometimes screen shares.
The TeamThe Support team consists of Support professionals who are dedicated to delivering exceptional customer experiences. They embody our core values of Customers First, Team Over Self, Focus on Results, Bias Towards Action, and Glass Half Full.
Requirements- Superb analytical and critical thinking skills
- Strong desire to learn and grow with the company
- Exceptional interpersonal skills
- Experience with time management between competing priorities
- Excellent verbal and written communication skills
- Proficiency in troubleshooting web-based applications
- Attend SalesLoft's New Hire Orientation and learn about our company culture and values
- Begin 1:1's with your manager and set OKRs to achieve
- Complete Support Training and learn how our customers use the Salesloft platform
At SalesLoft, we're a community built on shared values. We're a high-growth, high-traction organization that values innovation, collaboration, and customer satisfaction. You'll have the opportunity to work with a talented team, learn from experienced professionals, and grow your skills and knowledge.
