Operations Support Analyst
hace 2 semanas
Job Summary:
Celestica is seeking an Operations Support Analyst (Customer Service) to join our team. In this role, you will be responsible for providing exceptional customer service and support to our internal and external customers.
Key Responsibilities:
- Act as a liaison between customers and our internal teams to resolve issues and concerns.
- Monitor and review customer orders to ensure timely delivery and accuracy.
- Communicate with customers to identify and resolve issues that may impact product delivery.
- Research and coordinate resolution of issues related to material, forecast, EDI transmission, and production problems.
- Maintain records of issues, complaints, and corrective action requests for reporting purposes.
- Enter data into databases to track and resolve issues.
- Troubleshoot return issues and develop reports to analyze trends and metrics.
- Assist in the preparation of performance reports and measurements for internal staff.
- Track and resolve issues related to monthly management reports.
Requirements:
- Knowledge of manufacturing processes, schedules, and logistics.
- Excellent customer contact, negotiation, and problem resolution skills.
- Good presentation, database management, and computer skills.
- Ability to enter detailed data into databases with speed and accuracy.
- Ability to manage multiple projects and work under tight deadlines.
Working Conditions:
This role is performed in a normal office environment and requires extended periods of sitting and sustained visual concentration on a computer monitor or numbers and other detailed data.
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