Operations Support Analyst

hace 3 semanas


Gral Escobedo, Nuevo León, México Celestica A tiempo completo

Job Summary

Celestica is seeking an Operations Support Analyst (Customer Service) to join our team. As a key member of our customer focus team, this role will provide critical support to our customers, ensuring seamless communication and resolution of issues.

Key Responsibilities

  1. Act as a liaison between customers and our team, providing timely and effective communication.
  2. Monitor and review customer orders, ensuring accuracy and timely delivery.
  3. Collaborate with internal and external stakeholders to resolve issues affecting product delivery.
  4. Develop and maintain performance reports, tracking key metrics and trends.
  5. Assist in the preparation of new product quotes, working closely with senior team members.

Requirements

  • Knowledge of manufacturing processes, schedules, and logistics.
  • Excellent customer service, negotiation, and problem-solving skills.
  • Strong database management and computer skills, with proficiency in applications such as Access, Excel, Word, and PowerPoint.

Physical Demands

  • This role is performed in a standard office environment, requiring extended periods of sitting and sustained visual concentration.
  • Repetitive manual movements, such as data entry and computer usage, are frequently required.


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