Operations Support Analyst
hace 3 semanas
Job Summary
Celestica is seeking an Operations Support Analyst (Customer Service) to join our team. As a key member of our customer focus team, this role will provide critical support to our customers, ensuring seamless communication and resolution of issues.
Key Responsibilities
- Act as a liaison between customers and our team, providing timely and effective communication.
- Monitor and review customer orders, ensuring accuracy and timely delivery.
- Collaborate with internal and external stakeholders to resolve issues affecting product delivery.
- Develop and maintain performance reports, tracking key metrics and trends.
- Assist in the preparation of new product quotes, working closely with senior team members.
Requirements
- Knowledge of manufacturing processes, schedules, and logistics.
- Excellent customer service, negotiation, and problem-solving skills.
- Strong database management and computer skills, with proficiency in applications such as Access, Excel, Word, and PowerPoint.
Physical Demands
- This role is performed in a standard office environment, requiring extended periods of sitting and sustained visual concentration.
- Repetitive manual movements, such as data entry and computer usage, are frequently required.
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