Operations Support Analyst

hace 1 mes


Gral Escobedo, Nuevo León, México Celestica A tiempo completo
Job Summary:

As an Operations Support Analyst (Customer Service) at Celestica, you will play a critical role in ensuring the timely delivery of products to our customers. Your primary responsibility will be to act as an interface between customers and our internal teams, resolving issues and ensuring customer satisfaction.

Key Responsibilities:

Participate in customer focus teams to identify and resolve customer issues
Receive, review, and monitor customer orders to ensure timely delivery
Collaborate with internal and external customers to resolve production-related issues
Communicate customer requirements and issues in production meetings
Research and resolve material, forecast, EDI transmission, and production problems
Maintain issue tracking and reporting for customer complaints and corrective actions
Enter data into databases to ensure root cause analysis and issue closure
Troubleshoot return issues and develop performance reports for internal staff

Requirements:

Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities
Proficiency in computer applications, including Access, Excel, Word, and PowerPoint
Ability to manage multiple projects and meet deadlines
Excellent problem-solving and analytical skills

Working Conditions:

This role is performed in a normal office environment, requiring extended periods of sitting and sustained visual concentration on a computer monitor or numbers and other detailed data. Repetitive manual movements are frequently required. The demands are carried out within the local existing Health and Safety guidelines.

About Celestica:

Celestica is a leading electronics manufacturing services (EMS) company that enables the world's best brands. We partner with leading companies in various industries to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development. We are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported.

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