Empleos actuales relacionados con Regional Team Lead Network Operations Manager - Xico, México - Engie Group

  • Regional Team Lead Network and Identity Operations

    hace 3 semanas

    Xico, México Engie Group A tiempo completo

    Job Title: Regional Team Lead Network and Identity OperationsEngie Group is seeking an experienced and proactive Regional Team Lead to manage our team of experts and First Level Escalation Engineers. This position plays a crucial role in ensuring seamless IT support across various time zones as part of our follow-the-sun model.Responsibilities:Lead and...

  • Regional Business Operations Manager

    hace 7 días

    Xico, México Distillery A tiempo completo

    About DistilleryDistillery is a nearshore software development company that delivers end-to-end custom software development and IT staffing solutions to clients in North America and Europe. Our team of experts helps businesses succeed by providing scalable workforce, fully managed teams, and individual engineers.About the PositionWe are seeking a driven and...

  • Regional Center Operations Lead

    hace 3 semanas

    Xico, México Nielseniq A tiempo completo

    Job Title: Regional Center Operations LeadAs a Regional Center Operations Lead at Nielseniq, you will play a critical role in ensuring operational excellence between our Data Acquisition and Operations teams. You will be the single point of contact between these teams, responsible for leading CDAR activities to guarantee zero issues regarding on-time...

  • Regional Operations Lead

    hace 2 semanas

    Xico, México Sap Se A tiempo completo

    Job Summary We are seeking a highly motivated and experienced Regional Operations Lead to oversee and manage the operations of our ATLAS Customer Care team for the North America (NA) and Latin America (LA) regions. In this critical role, you will ensure the efficient delivery of services to our ATLAS customers, driving smooth end-to-end operations across...

  • Operations Manager

    hace 6 días

    Xico, México Universidad De Las Américas A tiempo completo

    About the Role:We are seeking an experienced Operations Manager to lead our team and drive business growth.Key Responsibilities:Oversee daily operations and ensure seamless service deliveryDevelop and implement process improvementsMentor and coach team membersCollaborate with cross-functional teamsRequirements:Proven experience in operations managementStrong...

  • Regional Operations Manager

    hace 2 semanas

    Xico, México Hsbc A tiempo completo

    Job Title: Regional Operations ManagerAbout the Role:We are seeking an experienced professional to join our team in the role of Regional Operations Manager. As a key member of our team, you will be responsible for supporting training initiatives for tactical business/process learning solutions to meet staff capability needs in line with the strategy.Key...

  • Regional Manager, Workforce Management and Operations

    hace 1 semana

    Xico, México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- Millions of members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games and Netflix Customer Service (CS) is here to assist customers when they need help. Our Workforce Management (WFM) team sits within CS and is...

  • Regional Center Operations Lead

    hace 3 semanas

    Xico, México Nielseniq A tiempo completo

    As a Regional Center Operations Lead, you will be responsible for guaranteeing operational excellence between Data Acquisition and Operations teams. You will be the single point of contact between these teams for any possible impact during the E2E process.**Key Responsibilities**- Lead CDAR activities to guarantee zero issues regarding on-time delivery by...

  • IT Operations Manager

    hace 3 semanas

    Xico, México Gravity It Resources A tiempo completo

    Job Title: IT Operations ManagerWe are seeking a highly skilled and experienced Senior Manager of IT Operations to lead our IT operations team. The ideal candidate will ensure that our IT infrastructure is reliable, secure, efficient, and aligned with our business objectives.Key Responsibilities:Lead and manage the IT operations team to ensure cohesive...

  • Operations Support Team Lead

    hace 2 semanas

    Xico, México Citi A tiempo completo

    The Operations Support Team Lead is a key role within Citi's Operations - Core team, responsible for providing leadership and direction to a team of employees. The primary objective of this position is to ensure the seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes.**Key...

  • Operations Supervisor Team Lead

    hace 2 semanas

    Xico, México Citi A tiempo completo

    The Operations Supervisor Team Lead is a key leadership position at Citi, responsible for guiding a team of employees to deliver operations support services in alignment with the company's infrastructure and processes.**Key Responsibilities:**• Lead a team by providing coaching and mentoring to ensure seamless delivery of operations support services•...

  • Country Study Operations Manager

    hace 1 semana

    Xico, México Pfizer A tiempo completo

    Empowering Healthcare DecisionsPfizer's medical team is seeking a skilled professional to manage clinical studies and lead complex projects across the division. As a Country Study Operations Manager, you will be responsible for planning, directing, and communicating timelines to ensure clinical studies are completed within time, budget, and scope.Key...

  • Network Operations Specialist

    hace 3 semanas

    Xico, México Engie Group A tiempo completo

    Job Title: Network Operations Level 1 NetworkAt Engie Group, we are committed to delivering exceptional energy services to our customers. We are seeking a highly skilled Network Operations Level 1 Network professional to join our team.About the RoleThe Network Operations Level 1 Network is a critical position within our Network and Cybersecurity Services...

  • Regional Operations Manager

    hace 3 semanas

    Xico, México Sap A tiempo completo

    Job Summary We are seeking a highly motivated and experienced Regional Operations Lead to oversee and manage the operations of our ATLAS Customer Care team for the North America (NA) and Latin America (LA) regions. Key Responsibilities Oversee day-to-day operations, managing staff, workload distribution, and performance for the NA & LA regions. Ensure...

  • Scheduling Team Lead

    hace 3 semanas

    Xico, México Inter-Con Security Systems A tiempo completo

    **Scheduling Team Lead - Mexico City**The Scheduling Team Lead is responsible for ensuring the effective management of dispatching processes and providing support to the Operations Manager in the development of team SOPs and processes. This role requires strong analytical skills, excellent communication, and negotiation skills to facilitate schedule...

  • Operations Support Team Lead

    hace 2 semanas

    Xico, México Citi A tiempo completo

    The Operations Support Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services...

  • Regional Security Manager

    hace 3 semanas

    Xico, México Citi A tiempo completo

    Job Title: Regional Security ManagerCiti is seeking a highly experienced Regional Security Manager to lead our Security and Investigative Services (CSIS) team in Mexico. As a key member of our leadership team, you will be responsible for developing and implementing security strategies to protect our employees, assets, and reputation.Key...

  • Regional Director of Operations

    hace 2 semanas

    Xico, México Salve Consulting A tiempo completo

    Regional Director of OperationsAt Salve Consulting, we are seeking a seasoned professional to lead our regional operations and drive business growth in the LATAM market. As a Regional Director of Operations, you will be responsible for formulating and implementing regional strategies to strengthen our market presence in the forex sector. This role requires a...

  • Senior Operations Manager, Last Mile Delivery

    hace 3 semanas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking an experienced Senior Operations Manager to lead our Delivery Station in Mexico. As a key member of our Operations team, you will be responsible for ensuring the safe and efficient delivery of packages to our customers.As a Senior Operations Manager, you will lead a team of Process Assistants and Delivery Service Partners in...

  • Regional Operations Controller

    hace 3 semanas

    Xico, México Group Gmbh A tiempo completo

    Unlock Your Potential in Regional Operations ControllingAt Group Gmbh, we're seeking a highly skilled Regional Operations Controlling professional to join our team in Comonfort, Gto (México). As a key member of our international team, you'll play a vital role in shaping the future of our company.Your Key Responsibilities:Collaborate with Regional Operations...

Regional Team Lead Network Operations Manager

hace 2 meses

Xico, México Engie Group A tiempo completo

Job Summary

We are seeking an experienced and proactive Regional Team Lead to manage our team of experts and First Level Escalation Engineers. This position plays a crucial role in ensuring seamless IT support across various time zones as part of our follow-the-sun model.

Key Responsibilities

  • Team Management: Lead and mentor a team of Experts and First Level Escalation Engineers, ensuring high performance and professional development.
  • Incident Management: Supervise the resolution of incident tickets and requests related to Network and Identity Operations, ensuring adherence to SLAs and maintaining high standards of service.
  • Collaboration: Foster a collaborative environment within the team, with other Local & regional teams, as well as with global teams (NOC, Identity & Access Operations).
  • Reporting: Prepare and deliver regular reports on team performance, incident resolution times, and other key metrics to internal and external stakeholders.
  • Stakeholder Communication: Serve as the primary point of contact for stakeholders, addressing concerns and ensuring satisfaction with IT support services.
  • Process Improvement: Identify and implement improvements to support processes, encouraging a culture of continuous improvement and innovation within the team.
  • Resource Allocation: Manage team resources effectively to ensure coverage and balance workloads, coordinating with other regional leads to optimize support across all time zones.
  • Agile Methodology: Lead the team in utilizing a basic Kanban agile method to manage and prioritize workload, facilitating regular agile meetings and contributing to the agile process.

Requirements

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Experience: Proven experience in an IT support role with at least 3 years in a leadership or supervisory position, preferably in a global or multinational organization.
  • Certifications: Certification in relevant technologies (e.g., Cisco, Fortinet, OKTA, Active Directory, CyberArk, Saviynt) is a plus.
  • Technical Skills: Fortinet, Spectrum, Cacti, OKTA, Active Directory, CyberArk, Saviynt.
  • Soft Skills: Strong leadership skills with the ability to inspire and motivate a diverse team, excellent verbal and written communication skills, high analytical and problem-solving abilities, customer focus, time management, and adaptability.

About Us

At Engie Group, we pursue your feeling free to be what you are. We are committed to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not discriminate based on person's race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or civil status.