Product and Application Field Service Specialist
hace 1 día
At Alfa Laval Corporate Ab, we're committed to pioneering positive impact every day. Our team is dedicated to developing world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
We're seeking a highly skilled Field Service Engineer to join our team in Monterrey. As a key member of our Service Operations Department, you will play a crucial role in identifying business opportunities for our customers with your technical competencies.
**Commercial Duties**
With your data analysis skills, you will review and capture every sales opportunity on site in the Installed Base. You will also analyze leads sent by the marketing department, classifying business opportunities. Your judgment skills will be essential in identifying the target market to offer products and services, and with your customer focus experience, you will follow up on actions and agreements with our clients.
**Product & Application Duties**
As an advisor for customers, you will identify product shelf life to suggest process improvements. With your technical expertise, you will make our clients aware of the AL's service portfolio.
**Field Services Duties**
You will execute and provide technical support to customers: installing, testing, repairing, and maintaining Alfa Laval equipment. Troubleshoot, investigate, and resolve technical problems with deep product and application knowledge at customer sites. Update and report every service execution in our IT systems with relevant information. Safety is on our agenda; therefore, you need to report unsafe practices and incidents and work towards continuous improvement.
**What You Will Learn**
To become an expert in the thermal field with our GPHE products. How to act as a sustainability ambassador by monitoring energy efficiency and water consumption through auditing products, modules, and systems at customer sites. To act as a technical trainer on the features of the products to mitigate accidents or misuse.
**Your Profile**
A Bachelor's degree in Electromechanical, Mechanical, or Electrical Engineering.
At least 3 years of experience in the service operation area and/or industrial field, including maintenance, troubleshooting, audits, and automation.
Experience with installation, commissioning, and on-site servicing of complex mechanical equipment.
English and Spanish skills in written and spoken communication at a level up to B2.
Travel flexibility (75% of the time out of the office).
Digital skills (CRM, ERP, and other apps related to the job role).
Qualifications and experience with heat plate heat exchangers is a plus.
**Practicalities**
Location: Monterrey
Type of job: Hybrid Scheme
Contract: Direct with the company
Salary: According to the market and benefits above the law.
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