Product and Application Field Service Specialist

hace 10 horas


Mexicali, Baja California, México Alfa Laval Corporate AB A tiempo completo

Unlocking Opportunities for Sustainable Growth

At Alfa Laval Corporate AB, we're committed to pioneering positive impact through innovative solutions. As a P&A Field Service Engineer, you'll play a vital role in identifying business opportunities for our customers, leveraging your technical expertise to drive commercial success.

Key Responsibilities:

  1. Conduct on-site data analysis to capture sales opportunities and classify business leads.
  2. Analyze market trends to identify target markets for our products and services.
  3. Provide exceptional customer support, including follow-up on actions and agreements.

Technical Expertise:

  1. Act as a trusted advisor for customers, providing guidance on product shelf life and suggesting process improvements.
  2. Inform clients about our service portfolio, utilizing your technical expertise to drive sales.

Field Services:

  1. Execute and provide technical support to customers, including installation, testing, repair, and maintenance of Alfa Laval equipment.
  2. Troubleshoot and resolve technical problems at customer sites, leveraging your deep product and application knowledge.
  3. Update and report service executions in our IT systems, ensuring accurate and timely information.

What You'll Learn:

  1. Become an expert in the thermal field, with a focus on GPHE products.
  2. Develop your skills as a sustainability ambassador, monitoring energy efficiency and water consumption at customer sites.
  3. Enhance your technical training skills, educating customers on product features to prevent accidents or misuse.

Requirements:

  1. Bachelor's degree in Electromechanical, Mechanical, or Electrical Engineering.
  2. At least 3 years of experience in service operations and/or industrial fields, including maintenance, troubleshooting, audits, and automation.
  3. Experience with installation, commissioning, and on-site servicing of complex mechanical equipment.
  4. English and Spanish communication skills at written and spoken Level B2.
  5. Travel flexibility, with 75% of time spent out of office.
  6. Digital skills, including CRM, ERP, and other relevant apps.
  7. Qualifications and experience with plate heat exchangers are a plus.

Practicalities:

  1. Location: Monterrey
  2. Type of job: Hybrid Scheme
  3. Contract: Direct with the company
  4. Salary: Competitive, according to market standards and benefits.


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