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Digital Patient Enablement Lead

hace 2 meses

Ciudad de México, Ciudad de México Takeda A tiempo completo
Job Description

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Digital Patient Enablement Lead. As a key member of our CRM Platforms team, you will be responsible for owning and managing the design, development, enablement, and support of Takeda's Loyalty CRM Technology.

Key Responsibilities

  • Drive innovation and continuous improvement of Loyalty CRM, Health Cloud, Service Cloud, and Veeva VAULT capabilities to meet business needs and best practices.
  • Enable stakeholders to consume Takeda's Global CRM capabilities through effective communication and training.
  • Oversee the day-to-day operation of Loyalty CRM, Health Cloud, and Clinical CRM, ensuring all components work reliably and securely.
  • Socialize changes to existing and new capabilities, tools, and consumption models to stakeholders to drive Loyalty CRM adoption and satisfaction.
  • Prioritize a global backlog to Loyalty CRM product enhancements, One Patient Access system, Clinical CRM, and operational needs, and manage a DevOps Platform POD to deliver on the prioritized backlog.
  • Partner with global and regional stakeholders to understand business strategy and design solutions aligned to business needs.
  • Develop and own the Loyalty CRM, Health Cloud, and Clinical CRM (VAULT) platforms capability roadmap driven by business demand and strategic imperatives.
  • Own and deliver roadmap initiatives in partnership with internal and external stakeholders through agile delivery teams.
  • Drive alignment of proposed solutions according to enterprise standards and alignment with Takeda architectural, security, privacy, and quality standards.
  • Lead business case development process by designing and documenting proposed solutions in alignment with business demand.
  • Provide technical and functional support for Loyalty CRM, OPA, and Clinical CRM capabilities.
  • Partner with DD&T and business stakeholders to enable the consumption of Loyalty CRM, Health Cloud, and Clinical CRM capabilities.
  • Develop scalable services and platform operational/governance processes to ensure smooth day-to-day operations in partnership with IT, business, and other key stakeholders.
  • Act as the SME for all Loyalty CRM projects and capabilities in collaboration with various stakeholders.
  • Establish and institutionalize regular end-to-end KPI reviews for solution adoption and continuous solution improvement process.

Requirements

  • Knowledge of state-of-the-art CRM Technology, including Salesforce CRM, Haroku, Data Cloud, Marketing Cloud, Health Cloud, and VAULT.
  • Business Acumen in the CRM with Life Science focus.
  • Able to engage with all levels of the organization and be proficient at building out clearly defined business requirements during discussions with stakeholders.
  • Able to clearly communicate and foster alignment across all levels of the organization.
  • Build strong cross-functional relationships with team members in other enterprise functions, such as System Integrators, Enablement Leads, and Enterprise Architects.
  • Strong ability to build external partnerships with industry partners and suppliers.
  • Able to generate breakthrough solutions and enable others to do so.
  • Day-to-day decisions regarding design, development, and implementation of Digital and Customer Experience solutions across Takeda globally.
  • Able to present issues and recommend solutions in a succinct manner to Global, Senior, and Executive Management on a frequent basis.
  • Recommend and monitor spend for project budgets.
  • Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
  • 7+ years of relevant experience implementing CRM solutions at an enterprise level in a regulated environment.
  • Strong understanding of CRM processes, flows covering different personas, Medical, Commercial, Market Access, Ethics, and Compliance.
  • Strong soft skills and English communication skills.
  • Experience with Salesforce CRM, Haroku, Data Cloud, Marketing Cloud.
  • Experience of working with global teams and experience of working in international, multi-country, multi-cultural environments.
  • Experience working in a life sciences environment strongly preferred.
  • Experience working in an agile environment strongly preferred.

Location: MEX - Santa Fe

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Full time