Java L2 Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Bounteous A tiempo completo
Job Summary

Bounteous x Accolite is seeking a skilled Java L2 Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support and guidance to our customers, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide technical support and guidance to customers via phone, email, or chat
  • Identify and resolve customer-reported issues using knowledge base and technical expertise
  • Communicate with stakeholders to provide updates on issue resolution
  • Collaborate with Level 1 and Level 3 support teams to resolve complex issues
  • Document and maintain knowledge base articles to improve support processes

Requirements
  • Bachelor's degree in Computer Science or related field
  • 1-3+ years of experience in software development and production management
  • Strong knowledge of Java and Unix/Linux environments
  • Experience with SQL and scripting languages such as Shell, Perl, JavaScript, Python
  • Excellent communication and problem-solving skills

Preferred Qualifications
  • Experience with Cluster Computing and Big Data solutions
  • Knowledge of Kafka, MongoDB, and Microservices-based architecture
  • Experience working in the Financial Service Industry

About Bounteous x Accolite

Bounteous x Accolite is a leading provider of digital transformation services, with a focus on strategy, analytics, digital engineering, cloud, data & AI, experience design, and marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Our team of 5000+ employees spans North America, APAC, and EMEA, and we partner with leading technology providers. We are committed to promoting an inclusive environment and are proud to be an equal opportunity employer.

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