L2 Production Support Engineer

hace 3 días


Ciudad de México, Ciudad de México Capgemini A tiempo completo

Job Summary:

Capgemini is seeking a highly skilled L2 Production Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing timely and responsive support to our clients, ensuring the smooth operation of our production systems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Identify and resolve technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 3+ years of experience in a technical support role
  • Strong technical skills in areas such as SQL, Unix, and Shell Scripting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • Access to the latest technology and tools

Why Join Us:

  • Capgemini is a global leader in consulting, technology, and outsourcing services
  • We offer a unique and inclusive work environment that values diversity and innovation
  • Our team is passionate about delivering exceptional results and making a positive impact on our clients and communities


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