Digital Patient Enablement Lead

hace 6 días

Ciudad de México, Ciudad de México Takeda Pharmaceutical A tiempo completo
Job Description

Overview

Takeda Pharmaceutical is seeking a highly skilled and experienced professional to lead our CRM Platforms team. As the Global Platform Manager for Loyalty CRM Technology, you will be responsible for designing, developing, enabling, and supporting Takeda's Loyalty CRM Technology.

Key Responsibilities

  • Drive innovation and continuous improvement of Loyalty CRM, Health Cloud, Service Cloud, and Veeva VAULT capabilities.
  • Enable stakeholders to consume Takeda's Global CRM capabilities.
  • Oversee day-to-day operation of Loyalty CRM, Health Cloud, and Clinical CRM, ensuring all components work reliably and securely.
  • Socialize changes to existing and new capabilities, tools, components, and consumption models to stakeholders.
  • Prioritize a global backlog to Loyalty CRM product enhancements, One Patient Access system, Clinical CRM, and operational needs.

Accountabilities

  • Partner with global and regional stakeholders to understand business strategy and design solutions aligned to business needs.
  • Develop and own the Loyalty CRM, Health Cloud, and Clinical CRM (VAULT) platforms capability roadmap.
  • Own and deliver roadmap initiatives in partnership with internal and external stakeholders through agile delivery teams.
  • Drive alignment of proposed solutions according to enterprise standards and alignment with Takeda architectural, security, privacy, and quality standards.
  • Lead business case development process by designing and documenting proposed solutions in alignment with business demand.
  • Provide technical and functional support for Loyalty CRM, OPA (Health Cloud), and Clinical CRM capabilities.
  • Partner with DD&T and business stakeholders to enable the consumption of Loyalty CRM, Health Cloud, and Clinical CRM capabilities.
  • Develop scalable services and platform operational/governance processes to ensure smooth day-to-day operations in partnership with IT, business, and other key stakeholders.
  • Act as the SME (architectural consulting, provide insight to industry trends) for all Loyalty CRM projects and capabilities.

Requirements

  • Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
  • 7+ years of relevant experience implementing CRM solutions at an enterprise level in a regulated environment.
  • Strong understanding of CRM processes, flows covering across different persona – Medical, Commercial, Market Access, Ethics, and Compliance.
  • Strong 'soft skills' and English communication skills.
  • Experience with Salesforce CRM, Haroku, Data Cloud, Marketing Cloud.
  • Experience of working with global teams and experience of working in international, multi-country, multi-cultural environment.
  • Experience working in a life sciences environment strongly preferred.
  • Experience working in an agile environment strongly preferred.

Location

MEX - Santa Fe

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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