Customer Service Representative

hace 4 semanas


Oaxaca, Oaxaca, México North American Production Sharing De México S.A. De C.V. A tiempo completo

We're seeking a dynamic Customer Care Specialist to work in a B2B promotional products manufacturing facility that serves distributors. This position is perfect for individuals who thrive in a fast-paced, growing, and fun environment. We are looking for someone who is optimistic, self-motivated, hardworking, and dependable to contribute to our growing team.

**Key Responsibilities:**

Quoting and entering sample requests

Entering product art layout requests and sending completed mock-ups back to customers

Checking on order status and answering product and service questions

Suggesting products and services that suit customer specifications

Communicating with sales when customers request high-quantity orders, custom, or import products

Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Educating customers on website tools and resources

Providing customers with current promotions, new product information, and specials

**Requirements:**

High school diploma or GED

1 year or more experience in Customer Service

Strong Active Listening skills

Resolving conflict

Multi-tasking

Ability to use proper grammar in written communication

Customer experience centric

Enthusiastic and positive attitude

**Benefits:**

Salary up to $16,000.00 per month

Medical expenses insurance

Major medical expenses insurance

Life insurance

**Work Schedule:**

Full-time

Morning shift

**Language:**

English (Desirable)

**Workplace:**

In person



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