Customer Service Representative

hace 3 semanas


Oaxaca, Oaxaca, México Valutech Outsourcing S.A De C.V A tiempo completo

**Key Responsibilities**
- Process and manage sales orders received from sales representatives, ensuring timely and accurate documentation in SFIS.
- Collaborate with the US Warehouse to resolve pending orders, receive new BOLs, and track carrier guides/tracking for shipped and received orders.
- Maintain inventory accuracy and report discrepancies, providing regular updates to management.
- Develop and maintain reports on a daily, weekly, and monthly basis to support business decisions.
- Communicate effectively with the Quality team to resolve customer concerns and provide timely resolutions.
- Engage in active listening with callers, confirming and clarifying information to resolve concerns.
- Work closely with sales representatives to prioritize and transfer orders based on requirements and priorities.
- Perform other duties as assigned by management.

**Requirements**
- Bachelor's degree or equivalent, technical career also considered.
- Minimum six months of customer interaction work experience.
- Availability to work flexible hours within operations schedule.
- Proficiency in Microsoft Outlook and general computer software.
- Excellent written and verbal communication skills, with the ability to communicate effectively and professionally.
- Fluency in English (85% or higher).
- Strong customer service skills and ability to work well under pressure.
- Team player with the ability to work effectively in a fast-paced, multi-tasking environment.

**Job Details**
Temporary contract, 4 months, $30,000.00 per month, in-person work location.



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