Customer Service Ambassador

hace 2 días


Xico, México Soorcing A tiempo completo
Customer Service Representative

We're seeking a skilled Customer Service Representative to provide exceptional customer experiences across North America.

Key Responsibilities:
  • Deliver top-notch customer service through effective communication and issue resolution.
  • Manage orders with precision and efficiency, utilizing expertise in English language proficiency.
  • Navigate complex processes within SAP systems to streamline operations and enhance customer experiences.
  • Act as a liaison between internal stakeholders and customers, facilitating smooth communication and swift issue resolution.
  • Demonstrate critical thinking skills in addressing customer concerns and implementing effective solutions.
  • Manage accounts with care and professionalism, maintaining a deep understanding of each client's needs and preferences.
Qualifications:
  • Bachelor's degree or equivalent experience preferred.
  • 3-5 years of proven experience in customer service, account management, or related roles.
  • Proficiency in English speaking and comprehension is essential.
  • Experience with SAP or similar ERP systems is highly desirable.
  • Ability to thrive in a fast-paced, dynamic environment with a focus on multitasking and adaptability.
  • Strong critical thinking skills with the ability to analyze situations and make sound decisions.
  • Detail-oriented mindset with a passion for delivering exceptional customer experiences.


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