Technical Support Principal Engineer

hace 4 semanas


Xico, México Aveva Denmark A tiempo completo

About the Role
The primary responsibility of a Technical Support Principal Engineer is to provide high-quality technical support to AVEVA Software Premium and Elite customers. This involves responding to customer inquiries via telephone, email, or chat sessions and resolving technical issues related to software applications, installation, startups, commissioning, operation, maintenance, or product application compatibility.

Key Responsibilities
• Troubleshoot problems with software applications and recommend corrective action
• Document customer information and recurring technical issues to support product quality programs and product development
• Collaborate with Systems Integrators, Distributors, AVEVA R&D, and AVEVA Product Managers to address customer concerns

Requirements
• Degree in a technical field such as Computer Science, Computer Engineering, Electrical/Electronic Engineering
• Excellent written and oral English communication skills
• Knowledge and experience with Microsoft Windows Operating Systems, software development tools, and industrial automation hardware and/or software

Preferred Qualifications
• Experience with implementing or supporting AVEVA InTouch HMI, AVEVA InTouch OMIA, AVEVA System Platform, and other former Wonderware brand products

What We Offer
• Opportunity to participate in annual events such as AVEVA World
• Chance to serve as a technical lead to less-experienced Technical Support staff
• Knowledge transfer activities such as writing tech notes, knowledge objects, and articles

About AVEVA
AVEVA is a global leader in industrial software, providing cutting-edge solutions to deliver the essentials of life safely, efficiently, and sustainably. We value diversity and expertise from different backgrounds and strive to create an inclusive culture.



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