Service Engineer

hace 1 mes


Xico, México Mitsubishi Electric Automation, Inc. (Meau) A tiempo completo

**Job Summary**:

Mitsubishi Electric Automation, Inc. (Meau) is seeking a highly skilled Service Engineer to provide technical support and service to our customers. As a Service Engineer, you will be responsible for providing expert technical assistance to our customers, including Machine Tool Builders (MTBs), dealers, and end-users.

**Key Responsibilities:**

  • Provide technical service and support to customers via telephone, online, and on-site service.
  • Diagnose equipment breakdowns and perform repairs using knowledge of machinery and automated systems.
  • Install components and solutions offered by Mitsubishi Electric Factory Automation.
  • Support in-house systems for diagnostics, including simulators, programming systems, and tools.
  • Promote the sales of spare parts to customers and determine, order, and replace parts as necessary.
  • Enter technical claims, service activity, and customer-related inquiries into the database.
  • Support business operations, including participating in company training programs and creating technical documentation.

**Requirements:**

  • BSEET or equivalent related experience.
  • 0-3 years of experience in field service for industrial automation.
  • Ability to sell value-added services to customers.
  • Knowledgeable on electrical and mechanical tools for machine repair.
  • Strong verbal and written communication skills.
  • Ability to travel by car and plane to on-site service calls.

**Preferred Qualifications:**

  • Experience in Computerized Numeric Controls (CNC's) products.
  • Experience with robots and motion controllers (AC and DC) and programmable logic controllers (PLC's).


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