Service Engineer
hace 1 mes
**Job Summary**:
Mitsubishi Electric Automation, Inc. (Meau) is seeking a highly skilled Service Engineer to provide technical support and service to our customers. As a Service Engineer, you will be responsible for providing expert technical assistance to our customers, including Machine Tool Builders (MTBs), dealers, and end-users.
**Key Responsibilities:**
- Provide technical service and support to customers via telephone, online, and on-site service.
- Diagnose equipment breakdowns and perform repairs using knowledge of machinery and automated systems.
- Install components and solutions offered by Mitsubishi Electric Factory Automation.
- Support in-house systems for diagnostics, including simulators, programming systems, and tools.
- Promote the sales of spare parts to customers and determine, order, and replace parts as necessary.
- Enter technical claims, service activity, and customer-related inquiries into the database.
- Support business operations, including participating in company training programs and creating technical documentation.
**Requirements:**
- BSEET or equivalent related experience.
- 0-3 years of experience in field service for industrial automation.
- Ability to sell value-added services to customers.
- Knowledgeable on electrical and mechanical tools for machine repair.
- Strong verbal and written communication skills.
- Ability to travel by car and plane to on-site service calls.
**Preferred Qualifications:**
- Experience in Computerized Numeric Controls (CNC's) products.
- Experience with robots and motion controllers (AC and DC) and programmable logic controllers (PLC's).
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