Senior Technical Support Engineer

hace 3 semanas


Xico, México Aveva A tiempo completo

Aveva is a global leader in industrial software, delivering cutting-edge solutions to thousands of enterprises worldwide.

Our team is part of the AVEVA Software Business, supporting the Customer FIRST program, which offers a rich portfolio of essential software maintenance, award-winning technical support, and services to help customers protect and extend the value of their investment.

As a Technical Support Senior Engineer, you will be responsible for:

  • Providing technical support to customers, including setting up and reproducing customer issues, documenting issues and resolutions in CRM systems, and participating in annual events such as AVEVA World.
  • Actively participating in the annual events, including presentations, product demos, and event setup and teardown.
  • Going on customer site visits to solve issues or provide consultancy services in conjunction with the associated customer.
  • Serving as a technical lead to less-experienced Technical Support staff.
  • Performing knowledge transfer activities such as writing Tech Notes, knowledge objects, articles, and delivering WebEx sessions.

Required skills include:

  • Demonstrable knowledge of installation, configuration, and troubleshooting of AVEVA's Wonderware products or Microsoft SQL Server.
  • Experience with Windows Operating Systems, knowledge of virtualization technologies, cloud computing, and industrial automation hardware.
  • Excellent written and oral English communication skills.

Preferred qualifications include experience with implementing or supporting AVEVA products such as AVEVA MES, AVEVA System Platform, and AVEVA Historian.

Aveva is an Equal Opportunity Employer, committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all employees are treated with dignity and respect.

We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join Aveva to create transformative technology that enables our customers to engineer a better world.



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