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We are seeking a highly skilled Helpdesk Senior Associate to join our team at Hashmap. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our clients.
Key Responsibilities- Provide timely and effective support to customers via phone and other communication channels.
- Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
- Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
- Stay up-to-date with industry trends and best practices to continuously improve support processes and quality.
- 2+ years of experience in a helpdesk or customer support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and technical skills, with a willingness to learn and adapt to new technologies.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a talented team of professionals who are passionate about delivering exceptional customer support.
