Benefits Manager

hace 1 semana

Xico, México Oyster Hr A tiempo completo

About Oyster HR

Oyster HR is a global employment platform that helps companies hire, pay, and care for talent anywhere. We're committed to creating a more equal world by providing innovative solutions for global employment.

Job Summary

We're seeking a highly skilled Benefits Manager to join our People Services team. As a Benefits Manager, you will be responsible for managing employee benefits programs across multiple countries, including the United States, Canada, and Brazil. Your expertise will be crucial in ensuring that our benefits programs meet the needs of our diverse team members and customers.

Key Responsibilities

  • Manage the benefits ticket queue and lead ticket deflection programs to improve SLAs such as resolution and response times.
  • Create detailed documentation and content for your countries, and maintain up-to-date knowledge of regulations and laws, owning documentation & process changes as needed.
  • Be our go-to, in-house expert to solve complex benefit issues for your countries.
  • Assist other Oyster teams with customer and prospect calls when in-depth expertise is needed.
  • Source new benefits vendors as needed and manage existing ones, including handling annual renewals for your countries.
  • Monitor the effectiveness, utilization, and performance of the benefits in place.
  • Based on your experience and thorough analysis, propose improvements for our benefits program in the countries you manage.
  • Oversee Oyster's 'leave of absence' policy compliance, interpretation, and problem resolution as needed.

Requirements

  • 3 years of experience in managing employee benefits programs across multiple countries, with a focus on the United States, Canada, and Brazil markets.
  • Experience dealing with complex escalations surrounding benefits. Technical expertise dealing with pensions and benefits taxation would be highly valued.
  • Experience in sourcing, selecting, implementing, and managing benefits vendors.
  • Experience leading projects that involve several internal and external stakeholders in multiple countries.
  • A clear communicator who can explain complex topics to non-experts.
  • The ability to build relationships with other teams, and the ability to challenge ideas constructively.
  • Someone who is focused on all three audiences: customers, team members, and Oyster itself.

What We Offer

  • A reliable home internet connection (or be able to get one)
  • Fluent English language skills

How We Work Together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn't just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

How YOU Work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs. In order to best support and encourage our diverse team, we've created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

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