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Spin Master Ltd is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Field Support Technician, you will be responsible for providing technical support to our employees and customers, ensuring that our systems and networks are running smoothly and efficiently.
Key Responsibilities:- Hardware and Software Support: Install, configure, and troubleshoot hardware and software systems, including servers, desktops, laptops, printers, scanners, and mobile devices.
- Network Support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
- Issue Diagnosis and Resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.
- Documentation and Reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.
- Education: Bachelor's degree in computer science, information technology, or a related field.
- Experience: Minimum of 4 years of experience in IT field support or a similar role.
- Skills: Strong knowledge of hardware, software, and network systems, including installation, configuration, and troubleshooting. Familiarity with operating systems such as Windows and Mac, Microsoft Office suite, and networking protocols.
- Certifications: Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous.
- Growth and Career Opportunities: Spin Master Ltd is a fast-paced and dynamic organization that provides many great opportunities for impactful decision-making and career advancement.
- Flexible Work Hours: We offer flexible work hours to accommodate your needs and provide a healthy work-life balance.
- Innovation, Collaboration, and Fun: We are a creative and innovative organization that values collaboration and fun. We believe that a positive and inclusive work environment is essential for success.
- Comprehensive Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan and other perks.
