Software & Cloud Operations Director

hace 1 semana


Xico, México Softwareone A tiempo completo

Job Function: Software & Cloud Marketplace Delivery

The Role:

We are seeking a highly skilled and experienced professional to join our team as a Software & Cloud Operations Director. This role will be responsible for leading the Shared Services team, which is a key services delivery team within the Global Software and Cloud department.

Scope: Full-time | Software & Cloud Marketplace Delivery | Location: Global

About the Shared Services Team:

The Shared Services team is responsible for delivering quality, speed, and an excellent customer experience to our clients. This team sits within the Software and Cloud Delivery team and services mainly NORAM and LATAM countries.

Key Responsibilities:

As a Software & Cloud Operations Director, you will be responsible for the day-to-day management of the 150+ person shared services function. This includes:

  • Driving accountability across the team, managing to specific KPIs of Speed, Quality, Tech Adoption, CSAT, and Profit in support of NORAM and LATAM business units.
  • Performing root cause analysis on errors and making systemic changes to improve the customer experience.
  • Ensuring strict adherence to SLA and world-class customer service and people management.

Requirements:

To be successful in this role, you will need:

  • Minimum of 7-10 years' experience in a leadership position, with a proven track record of transforming large, complex business processes.
  • Excellent leadership and organizational skills, with the ability to orchestrate resources and motivate teams.
  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.
  • Excellent communication and presentation skills, with the ability to present complex information to a variety of audiences.
  • Proven experience leading big teams and managing customer relationships.
  • Good interpersonal skills and solid English language skills.
  • Experience with technology, workforce management agent productivity tools, and quality management tools.

What We Offer:

As a Software & Cloud Operations Director at SoftwareOne, you will have the opportunity to work with a unique culture that values corporate values, appreciative and supportive working atmosphere, latest technologies, employee recognition programs, training and development opportunities, work-life balance, vacations, employee referral bonus program, multicultural team interaction, giving back to society, and employee initiatives.



  • Xico, México Softwareone A tiempo completo

    Job Function: Software & Cloud Marketplace DeliveryThe Role:We are seeking a highly skilled and experienced professional to join our team as a Software & Cloud Operations Director. This role will be responsible for leading the Shared Services team, which is a key services delivery team within the Global Software and Cloud department.Scope: Full-time |...

  • Cloud Software Developer

    hace 1 semana


    Xico, México Ibm A tiempo completo

    About the RoleWe are seeking a skilled Cloud Software Developer to join our team at IBM Consulting. As a Cloud Software Developer, you will play a key role in designing, building, and maintaining software solutions that enable our clients' hybrid-cloud and AI journeys.Key ResponsibilitiesDesign and develop software infrastructure that keeps solutions...

  • Operations Director

    hace 7 días


    Xico, México Sagan A tiempo completo

    Job Title: Operations DirectorLocation: Remote (Flexible Work Schedule)Salary Range: Up to $4,000 USDJob Type: Full-time, Independent ContractorAbout Sagan:Sagan is a membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses,...


  • Xico, México American Express A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director of Cybersecurity Operations to lead our mission-critical infrastructure operations initiatives. This role demands a strategic thinker with a deep passion for fortifying complex infrastructure patterns.Key Responsibilities Spearhead the implementation of comprehensive systems, optimize...


  • Xico, México Carrier A tiempo completo

    **Job Summary**:We are seeking a highly motivated and experienced Cloud Operations Consultant to join our team at Carrier. As a Cloud Operations Consultant, you will play a key role in helping us drive innovation and excellence in our cloud infrastructure and services.**Key Responsibilities**:Help define and implement cloud hosting strategies and solutions...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Cloud Operations Engineer to join our team at Thomson Reuters. As a key member of our Cloud Operations team, you will be responsible for ensuring the stability, scalability, and supportability of our cloud-based applications and infrastructure.Key ResponsibilitiesCollaborate with cross-functional teams to...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleThomson Reuters is seeking a skilled Cloud Operations Specialist to join our dynamic Cloud Operations Team. As a key member of our team, you will be responsible for creating and managing cloud infrastructure in AWS or Azure using both console and IaC (Infrastructure as Code) methodologies.Key ResponsibilitiesCreate and manage cloud...


  • Xico, México Capgemini A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Native Operations Engineer to join our team at Capgemini. As a key member of our operations team, you will be responsible for managing the virtual machine instances, storage, and network supporting our customers' workloads in AWS public clouds.Key ResponsibilitiesManage virtual machine instances, storage,...


  • Xico, México Zendesk, Inc. A tiempo completo

    Job Title: Director, Marketing OperationsAt Zendesk, Inc., we're seeking a seasoned Director of Marketing Operations to lead our global marketing operations organization. As a strategic thinker and tactical executor, you'll drive innovation and efficiency across our marketing operations teams.About the Role:We're looking for a leader who can:Lead four teams...


  • Xico, México Brightcove, Inc. A tiempo completo

    About the Role**Job Summary**We are seeking a highly skilled Senior Data Operations Engineer - Cloud Specialist to join our team at Brightcove, Inc. as a key member of our data platform team. As a Senior Data Operations Engineer, you will play a critical role in ensuring the reliability, scalability, and performance of our data platforms.Key...


  • Xico, México Global Payments A tiempo completo

    At Global Payments, we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We're seeking a highly skilled Cloud Operations Specialist to join our dynamic team and contribute to the development of our cutting-edge payment solutions.Key Responsibilities:Design and implement chaos...


  • Xico, México Avp Support &Amp; Solutions A tiempo completo

    Descripción del Puesto:Buscamos un profesional con experiencia en desarrollo y soporte a producción en lenguaje COBOL para unir nuestro equipo en Avp Support &Amp; Solutions.Responsabilidades:Desarrollar y mantener aplicaciones en COBOL para satisfacer las necesidades de nuestros clientes.Realizar reportes diarios sobre la operación en el área y mantener...

  • School Director

    hace 4 días


    Xico, México Kids&Amp;Us A tiempo completo

    About the Role:We are seeking a highly skilled and experienced School Director to join our team at Kids&Us. As a School Director, you will be responsible for the overall management and operation of our educational centers, ensuring that we deliver high-quality English language education to our students.Key Responsibilities:Supervise all daily operations and...


  • Xico, México Carrier Global Corporation A tiempo completo

    About the RoleWe are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms.Key ResponsibilitiesHelp to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business...


  • Xico, México Infor A tiempo completo

    About the RoleInfor is seeking a highly skilled Cloud Service Operations Manager to join our team in Mexico City. As a key member of our Infor Managed Services (IMS) division, you will be responsible for managing IMS agreements and ensuring seamless service delivery to our customers.Key ResponsibilitiesAct as a primary point of contact between customers,...

  • Operations Director

    hace 2 días


    Xico, México Lionbridge Technologies A tiempo completo

    Senior Operations ManagerThe Senior Operations Manager at Lionbridge Games is responsible for overseeing the day-to-day operations of our Boise, Idaho office. This role involves driving continuous improvement in all areas of delivery of service to clients, with a primary focus on meeting and exceeding customer expectations. The Senior Operations Manager will...


  • Xico, México Sagan A tiempo completo

    **Job Title: Sales Operations Director****About Sagan:**We are a dynamic and innovative company that values excellence in customer success and operational efficiency. Our team is dedicated to delivering exceptional results and driving business growth.**Job Summary:**We are seeking a highly skilled Sales Operations Director to join our team at Sagan. As a key...

  • IT Operations Manager

    hace 7 días


    Xico, México Gravity It Resources A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Manager of IT Operations to lead our IT operations team at Gravity IT Resources.The ideal candidate will ensure that our IT infrastructure is reliable, secure, efficient, and aligned with our business objectives.Key ResponsibilitiesLead and manage the IT operations team across a diverse...

  • Director of Operations

    hace 1 semana


    Xico, México Corecruitment Ltd A tiempo completo

    Job Title: Director of OperationsJob Summary:We are seeking an experienced Director of Operations to join our team at Corecruitment Ltd. As a key member of our organization, you will be responsible for ensuring the smooth operation of our luxury resort and casino.Key Responsibilities:Oversee daily operations across departments, ensuring seamless coordination...


  • Xico, México Celanese International Corporation A tiempo completo

    Operational Leadership Role **About the Role** We are seeking a seasoned Business Operations Director to drive impact throughout our organization. This individual will be responsible for crafting a clear change management strategy and guiding organizational change efforts. Effective communication and transparency with our customers are essential. **Key...