Operations Director
hace 2 días
Senior Operations Manager
The Senior Operations Manager at Lionbridge Games is responsible for overseeing the day-to-day operations of our Boise, Idaho office. This role involves driving continuous improvement in all areas of delivery of service to clients, with a primary focus on meeting and exceeding customer expectations. The Senior Operations Manager will work closely with Lionbridge Games Quality global teams on delivery and KPIs to meet customer requirements. They will report on overall program health and track and deliver solutions for outstanding program health detractors. The ideal candidate will leverage their experience and tenure to drive industry-leading, customer-focused, highly successful operations management.
Key Responsibilities
- Collaborate with Lionbridge Games Quality teams to identify key issues and drive appropriate solutions
- Report on overall program health and track and deliver solutions for outstanding program health detractors
- Define, manage, and optimize processes & procedures to ensure the highest delivery and response
- Drive onboarding and training framework/compliance with onsite team members
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
- Manage relationships with key operations vendors while tracking vendor pricing, rebates, and service levels
- Review and approve all operational invoices and ensure they are submitted for payment
- Anticipate and track operational and tactical risks and provide strategic solutions
Requirements
- A passion for, and experience with, games across a myriad of platforms as well as the gaming industry
- Experience as a program manager or account manager
- A passion for customers and long-term partnerships, and managing a process-oriented business
- A strong and demonstrated drive for results and ability to work independently
- The ability to conceive and execute creative solutions to senior or executive level problems
- An intimate and practiced knowledge of software testing methodologies, procedures, and the development lifecycle
- Experience developing test strategies and plans for complex software products
- Experience with structured test processes as well as exploratory testing techniques
What We Offer
- The opportunity to work with world-leading companies, opening the door to limitless opportunities
- Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity"
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