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Onboarding Coach

hace 2 meses

Xico, México Third-Party Job Posts A tiempo completo
About the Role

We are seeking a highly skilled and experienced Onboarding Coach to join our team at Cloudbeds. As an Onboarding Coach, you will play a critical role in ensuring the successful onboarding of our customers, providing exceptional support and guidance to help them get the most out of our software.

Key Responsibilities
  • Follow up with new accounts and assist with the onboarding process
  • Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages
  • Partner and work closely with Sales to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite
  • Troubleshoot and make outbound calls for escalated issues and onboarding calls
  • Use training materials to keep up-to-date with the latest system updates
  • Attend company-wide online training sessions
  • Utilize customer service skills to resolve client inquiries; understand the needs of clients and determine appropriate solutions
  • Cultivate and maintain an excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of the software
  • Develop and maintain a deep understanding of customers' business drivers and operational goals, and steer our product to align with those initiatives
  • Gather client feedback and requirements for future releases of the software
  • Enter critical support and activity notes in salesforce
  • Help create and/or translate new tutorials as needed by contributing content to the database of support articles
Requirements
  • 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager roles
  • Experience in hospitality/tourism
  • Communication skills and a positive attitude
  • Fluent English
  • Fluent in Spanish and/or Portuguese is a differential and a plus
  • Problem-solving skills and emotional management
  • Compatible graduation course (completed)
  • More than 2 years of proven experience in the area
  • Skill with computers and systems
  • Excellent internet/wifi connection
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.