Operations Support Analyst

hace 1 semana

Xico, México Citi A tiempo completo
About the Role

Citi is seeking a highly skilled Operations Support Analyst to join our team. As an Operations Support Analyst, you will be responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities
  • Perform business analysis and documentation of the current and future state of client reports and advisories.
  • Provide regular status updates for all project participants and create presentations for steering committee updates.
  • Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
  • Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
  • Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
  • Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
  • Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advisories, letters, notices.
Requirements
  • Previous relevant experience preferred.
  • Proficient in Microsoft Office.
  • General knowledge of client reporting across the industry and our competitors.
  • Working knowledge of SQL environments and database queries.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
Education

Bachelor's degree/University degree or equivalent experience.

About Citi

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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