Operations Support Services Lead

hace 1 semana

Xico, México Citigroup Inc. A tiempo completo

Job Summary: We are seeking an experienced Operations Support Services Lead to join our team at Citigroup Inc. as an Operations Support Sr. Analyst.

Key Responsibilities:

  • Provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
  • Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems.
  • Influence decisions through advice and counsel as well as facilitate services to others in the area.
  • Serve as an analytical and/or procedural expert, representing a unit or team on cross-functional operational processes and project deliverables.
  • Liaise with multiple teams across the Operations department.
  • Coordinate and contribute to initiatives that support the goals of the Operations function and overall business.
  • Assume informal and formal leadership role within the team as well as coach and train new recruits.
  • Has the ability to operate with a limited level of direct supervision.
  • Exercise independence of judgment and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of relevant experience.
  • Experience with automated end-to-end sourcing tools.
  • Proficient in Microsoft Office.
  • Ability and experience working in a fast-paced, high-pressure environment.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Education: Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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