Business Operations Controller

hace 2 semanas


Ciudad de México, Ciudad de México Michelin A tiempo completo
Business Support Controller Industry Profile

CBS Business Support Controller Industry (Corporate & Business Services) is a key role within our organization, responsible for assisting business entities in their management assistance mission.

The Business Support Controller of the Industrial Facilities reports directly to a manager of a Shared Service (CBS-F) and collaborates closely with Business Partner Controllers (BPC and BPC managers) to provide tools and information to their operational partners.

  • Key Responsibilities: Fulfillment of Service Level Agreement (SLA / OLA) obligations, including portfolio management, scorecards, and requests; development of reforecasts (CRI); first-level analysis of collected data; participation in process improvement projects; promotion of method standardization and customer support; and business continuity.
  • Monthly Closing: Deliverables include scorecards, deadlines, and quality; action register in Planner for issues presented during closing and follow-up.
  • Indicator Analysis: Deliverables include variances analysis and monitoring of corrective actions to identify root causes and participate in problem-solving.
  • Level of Service: Deliverables include quality review by quarter, SLA and OLA definitions with BPC.
  • Internal Control: Support BPC and plants to gather information for Internal Control process and respect Group procedures for Std Cost process.
  • Forecast Process: Support BPC in operational data creation for Forecast process in the period requested by the activity.
  • First-Level Analysis: Support BPC and plants with analysis required to make financial decisions to improve economical performance.

We are committed to providing a better way forward for our people, and we value diversity, equity, and inclusion in our company.



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