Customer Service Ambassador

hace 2 días

Salamanca, Guanajuato, México Metso A tiempo completo

About the Job

We are seeking a Customer Service Ambassador to join our Market Area Sales and Service Mexico team. This role involves ensuring customer satisfaction by performing various functions.

Key responsibilities include evaluating customer inquiries, coordinating quotations, managing sales order entry and coordination, and addressing customer concerns while maintaining high standards of professionalism and customer service.

What We Offer

A competitive salary of $60,000 - $80,000 per year, depending on experience and qualifications, plus a range of benefits that support your well-being and career growth.

Your Key Responsibilities

  • Make an Impact: Provide effective service to end-users and sales managers by handling purchase orders, pricing requests, and technical queries with expertise and efficiency.
  • Lead with Quality: Ensure that customer inquiries and proposals are processed quickly and accurately, and manage sales order entry and coordination to meet customer expectations.
  • Collaborate Across Teams: Work closely with Sales Managers, Account Managers, Purchasing, Engineering, and Production to ensure timely and cost-effective solutions for all customer needs.
  • Be a Problem Solver: Proactively address and resolve any customer concerns or challenges while maintaining the highest standards of professionalism and customer service.
  • Promote Growth: Expedite proposals and coordinate activities with various departments to meet delivery requirements and customer timelines.

Requirements

  • Customer-Centric: You understand the importance of delivering good service and be excited for making customers happy.
  • A Clear Communicator: You have high verbal and written communication skills and are able to articulate information clearly to both customers and internal teams.
  • Detail-Oriented: With your knowledge of engineering drawings, business transactions, and technical specifications, you're able to make informed decisions and provide accurate pricing, quotes, and solutions.
  • Adaptable & Solutions-Focused: You remain calm in a time-sensitive situation and can actively engage in problem-solving while balancing multiple priorities.
  • Tech-Savvy: Proficient in Excel, Word, PowerPoint, and experience with SAP (SD and MM modules) is beneficial.

Benefits and Other Perks

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

Location

This position is mainly located in Irapuato, Guanajuato MX.

  • Customer Service and Sales Coordinator

    hace 4 días

    Salamanca, Guanajuato, México Fedex Express Lac A tiempo completo

    Job DescriptionThe Customer Service and Sales Coordinator plays a crucial role in ensuring exceptional customer experiences for FedEx Express Latin America and Caribbean Division. This position involves coordinating front-line operations, providing administrative support, and delivering top-notch customer service.Key Responsibilities:Cultivate strong...

  • Quotation and Order Management Professional

    hace 4 semanas

    Salamanca, Guanajuato, México Metso A tiempo completo

    At Metso, we're committed to transforming the industry and making a positive change in the sustainable use of the world's natural resources. As a Quotation and Order Management Professional, you'll be part of our Quote and Order Delivery team, responsible for all aspects of customer service to both external and internal clientele.Job DescriptionYou will be...

  • Reliable Freight Courier Specialist

    hace 4 semanas

    Salamanca, Guanajuato, México FedEx A tiempo completo

    About the RoleAs a skilled Freight Courier Specialist with FedEx, you will play a vital part in ensuring timely and efficient delivery of packages. This role involves providing exceptional customer service, operating vehicles safely and efficiently, and maintaining a high level of accuracy in processing shipments.

  • Professional Delivery Specialist

    hace 4 semanas

    Salamanca, Guanajuato, México FedEx A tiempo completo

    Job SummaryWe are seeking a skilled Courier to join our team, responsible for delivering packages and documents efficiently and safely. This role requires strong communication skills, the ability to work variable shifts, and a commitment to representing the company in a professional manner.About the CompanyFedEx is a world-class company recognized for its...

  • Freight Delivery Specialist II

    hace 1 mes

    Salamanca, Guanajuato, México FedEx A tiempo completo

    Job Summary:As a Freight Delivery Specialist II at FedEx, you will play a critical role in ensuring the timely and efficient delivery of packages. Your responsibilities will include providing courteous and professional service to customers, sorting and delivering packages, and maintaining accurate records of shipments.Key Responsibilities:• Provide...

  • Distribution Customer Service Representative

    hace 6 meses

    Salamanca, México Expeditors A tiempo completo

    **Company Description** "We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • Quotation and Order Management Specialist

    hace 4 semanas

    Salamanca, México Metso A tiempo completo

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth...

  • Purchasing Specialist

    hace 2 meses

    Salamanca, México Metso A tiempo completo

    Summary The Strategic Buyer coordinates the activities of buyers in their area, selects and develops suppliers, negotiates price lists and purchase conditions, monitors performance indicators in their area and executes corrective and improvement actions. Strategic Buyer Main functions Ensure the supply of all materials, supplies, and services needed in...