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Strategic Planning Analyst

hace 2 meses

Xico, México Amex A tiempo completo

Transform Business Outcomes with Data-Driven Insights

At American Express, we're committed to delivering exceptional customer experiences and driving business growth. As a Strategic Planning Analyst, you'll play a critical role in identifying opportunities to optimize processes and improve quality and operational efficiency.

Key Responsibilities:

  • Develop and implement advanced models for process optimization, enabling a more strategic focus on improvement opportunities.
  • Actively manage the service and credit card channel, ensuring sustained growth through measurement and identification of operational, quality, and post-acquisition performance efficiencies.
  • Implement predictive models for forecasts and trends, enhancing strategic decision-making.
  • Present compelling and detailed analyses to directors and key stakeholders, ensuring understanding and support for improvement initiatives.
  • Drive revenue growth and profitability through advanced analytical techniques.
  • Maximize business returns by institutionalizing efficient and accurate models.
  • Contribute to innovations that help solve business problems.
  • Analyze large datasets to derive business insights and create innovative solutions.
  • Develop recommendations and strategies to enable consultative support to the leadership team.

Requirements:

  • Proven analytical skills, with the ability to consolidate and present insights to directors and managers.
  • Strong communication and interpersonal skills.
  • Passion, energy, personal accountability, and a desire to learn and grow.
  • High level of integrity when handling confidential information.
  • Demonstrated ability to learn quickly with a willingness to continuously improve.
  • Active listening skills, summarization skills, and lateral thinking to uncover and react to emerging opportunities.
  • Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
  • Ability to learn quickly and work independently.
  • Good programming skills, with expertise in Python (Pyspark, pandas), SQL (SQL server, Postgre SQL, MySQL), and Excel.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
  • Previous experience in analysis and process improvement roles, preferably in the financial services sector.
  • Ability to work autonomously and as part of a team, with a results-oriented approach.
  • Bachelor's degree in business, finance, industrial engineering, or related fields.

Preferred Qualifications:

  • Nice to have: Tableau, Tableau Prep

We Offer:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being