Senior Product Designer

hace 1 semana

Guadalajara, Jalisco, México Drift A tiempo completo

About Drift

Drift is a leading Revenue Acceleration platform that utilizes Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the Team

We're a collaborative team that values innovation and creativity. Whether you're an intern or a principal, you will get to work on hard problems together. We want you to bring out your unique experience and specialities.

What You'll Be Doing on the Team

As a Senior Product Designer, you will:

  • Own the design process for one team, collaborating with one product manager, one customer advocate, and six-nine engineers to ship customer value.
  • Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them.
  • Contribute new controls or design improvements to our design system to help ensure consistency across products.
  • Collaborate with our researchers to validate solutions to customer problems with usability tests.

By Month 3 You'll

You will:

  • Become an expert on Drift's customers and their needs.
  • Contribute major improvements to our design system.
  • Collaborate with our researchers to conduct customer interviews and usability tests on your own.
  • Collaborate with your squad's triad (PM, Eng leader, and you), bringing customer insights and the design perspective into decisions on priorities.
  • Work with engineers to own shipping high quality, delightful solutions to our customers.

By Month 6 You'll

You will:

  • Own the success of your teams by helping set and achieving quarterly goals.
  • Demonstrate your expertise on Drift's customers and how you've solved their problems by presenting at Show and Tell (our Friday company meeting).
  • Ship a bunch of high impact, customer facing product improvements and features.
  • Impacted Drift's growth substantially through your amazing design work.

About You and What Type of Skills You'll Need

We're looking for someone who is:

  • Positive, creative, curious, and isn't afraid to ask a lot of questions.
  • Excited about collaboration and enjoys understanding the perspectives of others.
  • Dedicated to their craft and wants to work amongst a team that will inspire them on a daily basis.
  • An end-to-end product designer, working all the way from problem identification through delivery of impactful, high quality solutions.
  • Can take candid feedback well and is looking to grow their skillsets.
  • OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
  • Detail oriented and organized.
  • Loves listening to customers, discussing strategy with colleagues, but also diving into the weeds.

Drift is Committed to Being an Equal Opportunity Employer

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