Customer Service Representative
hace 1 mes
We are a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
We are seeking a Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients and customers.
Key Responsibilities:
- Respond to customer inquiries and concerns in a professional and timely manner
- Utilize strong time management and prioritization skills to manage multiple customer interactions simultaneously
- Employ excellent problem-solving and troubleshooting skills to resolve customer issues efficiently
- Develop and maintain effective written communication skills to ensure clear and concise communication with customers
- Exercise attention to detail and dedication to delivering a high-quality customer service experience
- Stay up-to-date with new and existing workflows to ensure seamless support delivery
Requirements:
- At least 1+ years of BPO experience in customer service
- Outstanding verbal and written communication skills in business terms
- Ability to maintain confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Quick thinkers and able to adapt
- Courteous with customers
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