ERP Support Specialist

hace 1 día


Monterrey, Nuevo León, México Epicor A tiempo completo

About the Role:

The ERP Support Specialist plays a critical role in ensuring the smooth operation of our customers' software systems. As a member of our Global Support Team, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to our ERP applications.

Key Responsibilities:

  • Confer with customers to diagnose and resolve technical issues related to our ERP applications.
  • Document and escalate issues as necessary to ensure timely resolution.
  • Follow established procedures to troubleshoot and resolve client-server software application issues.
  • Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
  • Assist with system setup, configuration, and use of programming and integration tools.
  • Collaborate with cross-functional teams to resolve complex issues.

Requirements:

  • Advanced English skills with excellent verbal and written communication skills.
  • Customer experience skills with the ability to remain calm under pressure.
  • Knowledge of ERP application fundamentals and business processes in the Accounting area.
  • Experience with inventory management, distribution, and analytical tools.
  • Detail-oriented with strong analytical and troubleshooting skills.
  • Ability to learn independently and collaborate with global teams.
  • Experience in a support environment with high call volumes.

Qualifications:

  • 3+ years of applicable experience with demonstrated success and knowledge.
  • Industry knowledge and experience with ERP applications.
  • Knowledge of Microsoft SQL, database administration, and installation.

About Epicor:

Epicor is a leading provider of enterprise software solutions for manufacturing, distribution, and retail businesses. Our Global Support Team is dedicated to providing best-in-class training and support to our customers, ensuring their success with our products.



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