ERP Support Specialist
hace 1 día
About the Role:
The ERP Support Specialist plays a critical role in ensuring the smooth operation of our customers' software systems. As a member of our Global Support Team, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to our ERP applications.
Key Responsibilities:
- Confer with customers to diagnose and resolve technical issues related to our ERP applications.
- Document and escalate issues as necessary to ensure timely resolution.
- Follow established procedures to troubleshoot and resolve client-server software application issues.
- Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
- Assist with system setup, configuration, and use of programming and integration tools.
- Collaborate with cross-functional teams to resolve complex issues.
Requirements:
- Advanced English skills with excellent verbal and written communication skills.
- Customer experience skills with the ability to remain calm under pressure.
- Knowledge of ERP application fundamentals and business processes in the Accounting area.
- Experience with inventory management, distribution, and analytical tools.
- Detail-oriented with strong analytical and troubleshooting skills.
- Ability to learn independently and collaborate with global teams.
- Experience in a support environment with high call volumes.
Qualifications:
- 3+ years of applicable experience with demonstrated success and knowledge.
- Industry knowledge and experience with ERP applications.
- Knowledge of Microsoft SQL, database administration, and installation.
About Epicor:
Epicor is a leading provider of enterprise software solutions for manufacturing, distribution, and retail businesses. Our Global Support Team is dedicated to providing best-in-class training and support to our customers, ensuring their success with our products.
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