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Technical Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Oilandgas.Org. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their satisfaction and loyalty to our organization.
Key Responsibilities
- Provide technical assistance to clients via phone, email, and in-person support
- Configure and troubleshoot complex technical systems and products
- Recommend solutions for industrial applications and provide expert advice to clients
- Diagnose root cause of product failures and develop effective solutions
- Develop and maintain knowledge-based documentation, including technical guides and FAQs
- Perform other related duties as assigned by Supervisor or Manager
Requirements
- Bachelor's degree in Electrical Engineering or related field
- Fluent English language skills, both written and verbal
- Prior experience in technical support or customer service environment
- High level of aptitude and interest in technology
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
What We Offer
Oilandgas.Org offers a comprehensive benefits package, including flexible work arrangements, paid family leave, and a culture of wellness. We are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development.
