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Technical Support Specialist

hace 2 meses

Monterrey, Nuevo León, México Wwex Group A tiempo completo

Job Summary

Wwex Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our employees, troubleshooting technical issues, and ensuring the smooth operation of our technology systems.

Key Responsibilities

• Provide technical support to employees via phone, email, and desktop support applications
• Troubleshoot technical issues with company systems and third-party software
• Work with 3rd party platforms, including Office 365, Azure, Citrix, Meraki, and Ring Central
• Identify and resolve technical issues with computer hardware, software, and network systems
• Redirect or escalate problems as necessary
• Respond to inquiries in a timely manner, adhering to procedure and protocol

Requirements

• Knowledge of MS Office, including Excel, Word, and Outlook
• Knowledge of o365 and Azure
• Knowledge of general VoIP / IP Phone systems and troubleshooting
• Knowledge of computer hardware and software
• Knowledge of basic networking principles
• Strong problem-solving, organization, and communication skills
• Ability to adapt quickly to changing priorities and processes
• Comfortable working in a fast-paced, results-oriented environment

About Wwex Group

Wwex Group is a dynamic and innovative company that values its employees and strives to provide a supportive and collaborative work environment. We are committed to excellence and are seeking a skilled Technical Support Specialist to join our team.