Global Export Support Specialist

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Aptar A tiempo completo
About Aptar

Aptar is a global company dedicated to delivering excellence in engineering and dispensing solutions that improve the lives of millions of consumers worldwide. Our work environment is an exciting blend of innovative thought, trust, and teamwork.

Job Overview

We are seeking an experienced Customer Service Analyst to join our team in Mexico. This role will provide export documentation, price quotations, and respond to customer inquiries related to orders.

Responsibilities
  • Partner with intercompany locations to provide export documentation and support international customers' requirements.
  • Liaise with logistics partners to ensure seamless order fulfillment.
  • Develop and maintain knowledge of export and import requirements by country.
  • Support intercompany pricing policies and procedures.
  • Process order entry, provide order status information, and coordinate shipments for assigned customers.
  • Learn and develop an understanding of the Aptar product line offerings and options.
  • Respond to customer communications regarding requests for information, quality or product issues, pricing, and lead time requests.
Requirements
  • Bachelor's Degree in a related field preferred, but not required if candidate possesses minimum levels of relevant experience.
  • Extensive knowledge of Microsoft systems (Word and Excel).
  • Excellent interpersonal and communication skills, with a strong focus on teamwork.
  • Strong organizational skills, including the ability to multi-task.
  • Knowledge of SAP, with emphasis on Sales Order Management.
  • 3+ years' experience in a Customer Service Representative position.
  • Working knowledge of export documentation and U.S. Customs regulations.
  • Fluency in English; Spanish proficiency a plus.
What We Offer
  • Competitive base salary: $65,000 - $75,000 per annum.
  • An exciting, diverse, and value-based working environment.
  • Home Office Policy.
  • Award-winning Corporate University offering personal development and training opportunities.


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