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Customer Service Export Specialist
hace 2 meses
Aptar is a global company delivering excellence in engineering and dispensing solutions that improve the lives of millions of consumers across the globe.
Job Responsibilities
- Partner with intercompany locations to provide export documentation, price quotations and respond to questions related to orders, whether in-house or in-transit.
- Be familiar with export and import requirements, by country. Develop healthy rapport with internal and external logistics partners, including Shipping Coordinators, Buyers and Freight Forwarders in order to better support international customers' requirements.
- Learn and support intercompany pricing policies and procedures.
- Complete order entry, provide order status information, inventory levels, late shipment notification and coordinate or consolidate shipments for assigned customers.
- Learn and develop an understanding of the Aptar product line offerings and options in order to make recommendations or suggest alternatives, as required. Create new material numbers, as required.
- Perform a wide variety of duties to assist customers' buying patterns in order to contact customer and secure new orders and releases.
- Respond to customer communications regarding requests for information, resolution of quality or product issues, pricing, and lead time requests.
- Prepare and maintain special reports for customers as required.
Requirements
- Bachelor's Degree in related field preferred but not required if candidate possesses minimum levels of relevant experience in lieu of degree.
- Extensive knowledge of Microsoft systems (Word and Excel).
- Excellent people interpersonal skills and team player.
- Excellent oral and written communication skills.
- Strong organizational skills, including the ability to multi-task.
- Knowledge of SAP, with emphasis on Sales Order Management.
- 3+ years' experience in a Customer Service Representative position.
- Working knowledge of export documentation and U.S. Customs regulations.
- Fluency in English. Despite Spanish, additional languages is a plus.
- Manufacturing and Quality experience a plus.
What We Offer
- Competitive base salary and performance-based bonus plan.
- An Exciting, Diverse and value based working environment.
- Home Office Policy.
- Award-winning Corporate University offering personal development and training opportunities.
Aptar is a global company delivering excellence in engineering and dispensing solutions that improve the lives of millions of consumers across the globe.
