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Senior Sales Strategy Analyst
hace 2 meses
About the Role
The Senior Sales Strategy Analyst will be a key member of our team at Zendesk, S. De R.L. De Cv (Mexico), responsible for driving sales strategy and programs using a mix of market intelligence, modeling, and business analytics. This role will focus on developing deep business insights in support of our Go To Market (GTM) organization and leadership.
Key Responsibilities
- Work closely with sales leadership to analyze and provide insights to develop and drive sales strategy.
- Conduct analysis of business performance to identify future roadblocks and present strategic recommendations to GTM leadership for decision making and investment.
- Support cross-functional critical initiatives and link strategy to operations by partnering with key business partners including Product Marketing, Product Strategy, Sales Enablement, Sales Ops, and Sales.
- Identify growth opportunities by regular assessment of business and KPIs.
- Work closely with Sales Ops to analyze and see opportunities for sales productivity improvement.
- Conduct TAM/SAM analysis, Propensity Modeling, account tiering, market segmentation, pipeline analysis, etc.
Requirements
- 5+ years of prior work experience in a sales strategy or analytics type role.
- Good understanding of software industry / SaaS sales and marketing models.
- Experience in sales, marketing, or customer success is preferred.
- Proficient in CRM and data analytics/modeling tools; working knowledge of SQL is a must.
- Exceptional problem-solving skills: proven ability to lead multiple priorities, structure complex problems, perform deep analytics, derive business insights/scenarios, and develop solutions.
- Demonstrated ability to optimally prioritize and deliver results in an impactful sales environment.
- Highly collaborative, teammate who can independently work cross-functionally and build trusted peer relationships across the company with internal counterparts.
About Us
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Our products are easy to use and implement, giving organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
