Customer Service Representative

hace 1 mes


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Responsibilities:

Serves as the main point of contact for sourcing and reservations for Applied Equipment contracts, providing proactive and supportive solutions through daily interaction with Sales, Service, Operations, and Marketing teams.

Key Duties:

Communicates with factories and branches/agents to ensure order reservations and sourcing meet customer requirements and expectations. Monitors order reservations and works with Sales offices to prevent delays, ensuring timely completion without additional costs. Collaborates with Sales to resolve order problems identified by contract engineering or factory order edit departments.

Additional Responsibilities:

Coordinates input of answers or information in IBS as received from factories and/or transport carriers to ensure Sales' questions are answered. Maintains and ensures the accuracy of information in IBS used by factories. Reviews orders in YORKworks/SelNav as needed for details and technical information, contacting Marketing on behalf of customers to resolve YORKworks problems. Requests revisions to orders for specific technical changes required for manufacture of units. Investigates and expedites factories to assist customers in resolving requests involving under/over shipments, defective material, or mis-shipments, in-transit damage, etc. Coordinates storage arrangements on customers' behalf when required. Handles and resolves damaged cargo freight, securing necessary documentation from transport companies to assist customers or corporate logistics in filing damage claims. Initiates communications with customers to receive necessary documentation for factory visits or customer witness of factory tests. Secures requested manuals, drawings, QC documentation, starter, or motor specifications from factories and/or vendors and sends to customers.

Requirements:

Portrays a positive attitude, inspiring confidence in the company and department, with both external and internal customers. Pursues opportunities and problems with a sense of urgency, identifying key issues and quickly resolving them. Adapts easily to changing circumstances, methods, and processes, suggesting changes and looking for improved ways of accomplishing tasks.



  • Ciudad Apodaca, Nuevo León, México FedEx A tiempo completo

    Job Summary:As a Customer Service Representative at FedEx, you will play a vital role in ensuring the smooth operation of our front-line clearance process. You will be responsible for performing a variety of customer service and administrative duties, including responding to customer inquiries, documenting customer information, and preparing reports.Key...


  • Ciudad Apodaca, Nuevo León, México Motion Industries (Mot) A tiempo completo

    At Motion Industries (Mot), we are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative II. This role is ideal for someone who enjoys working with customers, negotiating prices, and driving sales growth.About the RoleWe offer a competitive salary of $65,000 per year, depending on experience and location. As...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    Grundfos Job OverviewWe are looking for a skilled customer service representative to join our team in Apodaca, MX.Compensation and BenefitsThe estimated salary for this role is $45,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer flexible working hours, up to 3 days' additional paid leave for volunteering, annual...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    **Company Overview**Expeditors is a leading logistics company that provides critical services to its customers. Our team of experts works tirelessly to ensure timely and accurate information is provided to our clients.**Job Description**We are seeking a skilled Customer Service Representative to join our Critical Logistics Services team. As a key member of...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    Job SummaryWe are seeking an experienced World-Class Customer Service Representative to join our Water Utility team at Grundfos Holding A/S. As a key member of our sales team, you will be responsible for delivering exceptional customer service through various channels, including telephone, email, live chat, and instant messaging.Your primary focus will be on...


  • Ciudad Apodaca, Nuevo León, México Parker Hannifin Corporation A tiempo completo

    About the RoleParker Hannifin Corporation is a leading global provider of motion and control technologies. As a Customer Service Representative, you will be a key member of our team responsible for delivering exceptional customer experiences.ResponsibilitiesProvide timely and effective support to customers through various communication channels.Process...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team as an Order Management Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring timely resolution of customer inquiries.Key Responsibilities:Manage customer orders from receipt to delivery, ensuring accurate...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    About UsGrundfos is a global leader in water technology, committed to pioneering solutions to the world's water and climate challenges.We have over 19,000 employees worldwide, driving innovation and making a positive impact on people's lives.Job DescriptionWe are seeking an experienced Customer Service Representative to join our team in Apodaca, Mexico.This...


  • Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

    About ABBAt ABB, our core values of care, courage, curiosity, and collaboration drive our mission to empower everyone to create sustainable solutions. With a focus on diversity, inclusion, and equal opportunities, we strive to make a positive impact globally.Job DescriptionJob Title: Order Management Specialist - Exceptional Customer Service...


  • Ciudad Apodaca, Nuevo León, México Parker Hannifin Corporation A tiempo completo

    Parker Hannifin Corporation is a leading provider of motion and control technologies, employing approximately 58,000 people worldwide. With annual sales exceeding $13 billion, the company offers precision-engineered solutions for various markets.The Customer Service Representative plays a vital role in ensuring customer satisfaction by responding to...


  • Ciudad Apodaca, Nuevo León, México Fedex Express México A tiempo completo

    Job Summary:">Are you a highly motivated and organized individual with excellent communication skills? Do you have experience in customer service and administrative tasks? We are seeking a skilled In-House Service Agent to join our team at FedEx Express México. As an In-House Service Agent, you will be responsible for providing exceptional customer service...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    About the JobAs a Customer Service Operations Coordinator at Grundfos, you will play a crucial role in ensuring seamless service operations. This position involves coordinating with customers and service staff to meet their needs efficiently and effectively.The ideal candidate will possess excellent communication skills, be able to build trust with customers...


  • Ciudad Benito Juárez, Nuevo León, México Otis College of Art and Design A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Business Development Associate in Customer Service. This role will be responsible for handling customer inquiries, resolving issues, and promoting our services to existing and potential customers.Job Responsibilities:Respond to customer...


  • Ciudad Apodaca, Nuevo León, México Lear Corporation A tiempo completo

    At Lear Corporation, we are committed to delivering exceptional customer experiences.We are seeking a highly skilled Customer Service Coordinator to join our team based in Apodaca Plant (Apodaca, Nuevo León, México).The successful candidate will be responsible for planning and coordinating all shipments to our customers, ensuring timely delivery according...


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    About ExpeditorsExpeditors is a leading logistics company that provides critical transportation visibility to our customers with exceptional customer service.We are seeking a highly skilled and motivated Customer Service Specialist - Logistics Operations to join our Critical Logistics Services team. This role will be based in Mexico and will play a key part...


  • Ciudad Apodaca, Nuevo León, México Motion Industries (Mot) A tiempo completo

    Job Title: Customer Service Excellence LeadAbout the Role: At Mot, we are seeking a skilled and experienced customer service professional to join our team as a Customer Service Excellence Lead. In this role, you will be responsible for delivering exceptional customer experiences while ensuring seamless order execution.About You: We are looking for an...


  • Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    Job OverviewGrundfos Holding A/S, a leading water technology company, seeks an experienced Customer Service Specialist to join our team in Apodaca, MX. This role requires a strong technical background and excellent communication skills to provide world-class customer service.

  • Logistics Service Expert

    hace 4 semanas


    Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    About ExpeditorsExpeditors is a leading logistics services company that specializes in providing critical support to our customers. Our team of experts works closely with customers, service providers, and district operations to deliver transportation visibility and exceptional customer service.


  • Ciudad Apodaca, Nuevo León, México Expeditors A tiempo completo

    About ExpeditorsExpeditors is a leading logistics company providing innovative solutions to its customers. Our team of experts works closely with clients to ensure timely and accurate delivery of their shipments.Job Description:We are seeking an experienced Customer Service Expert to join our Critical Logistics Services team. As a key member of the team, you...


  • Ciudad Apodaca, Nuevo León, México Essentra A tiempo completo

    As a Sales Representative for Existing Customer Expansion, you will be responsible for developing new business opportunities with our existing customer base.The ideal candidate will have 2 years of experience in sales within manufacturing and possess excellent communication skills. This role requires strong relationship-building skills, the ability to work...