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Logistics Coordinator

hace 2 meses

Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

About the Role:

We are seeking a highly motivated and organized Logistics Coordinator to join our team at Redwood Logistics. As a Logistics Coordinator, you will be responsible for providing exceptional customer service while overseeing daily operational functions for our customers.

Key Responsibilities:

  • Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
  • Learn and understand our transportation management system(s) and processes that support our customers
  • Provide exceptional customer service to Redwood's customers in every interaction
  • Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
  • Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
  • Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
  • Proactively communicate relevant updates to customers and/or internal teams as needed
  • Answer all phone calls in a timely manner
  • Learn and understand system tricks and shortcuts to minimize administrative work

Requirements:

  • Bilingual in English and Spanish
  • Strong communication skills both orally and written
  • Ability to work in a fast-paced, dynamic environment
  • Pro-active problem solver and listener; ability to multi-task
  • 1-2 years of business experience in a bilingual environment
  • Logistics experience preferred, but not required
  • Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
  • Strong customer service background and ability to quickly build rapport with customers

What We Offer:

  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Life Insurance policy for you starting 30 days after employment
  • Personal Health Insurance coverage for you - Major Medical
  • 30 days 'Aguinaldo' Christmas bonus or prorated percentage your first year
  • Vacation time starting at 12 days. Additional days will increase per Mexican Law
  • Premium Vacation 50% vacation days (Prima vacacional)
  • You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
  • You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes