Account Manager Italian Market
hace 4 días
About the Role
We are seeking an experienced Account Manager to join our Customer Experience team in the Italian Market. As the first point of contact for existing customers, you will be responsible for building strong relationships, understanding their requirements, and providing them with product updates.
Key Responsibilities
- Build and maintain strong client relationships through regular video calls to create engagement and provide product updates.
- Provide after-sales support to retain customers and ensure prompt and accurate answers to their queries.
- Identify upsell opportunities and generate a minimum of revenue from each client.
- Recognize and proactively report trends, and potential weaknesses, and help find the best solution to improve customers' journeys and our product.
Requirements
- You are analytical, organized, and a great multitasker.
- You have a digital profile and enjoy adapting to new tech tools.
- You are interested in the B2B SaaS environment.
- You are a good communicator and empathize quickly with people.
- You are proactive and like to put forward new ideas.
- You have dealt with retention cases.
- You have previous experience in a customer service/Account Management position, preferably in online support.
- A proficient level of Italian is required, and professional English is a plus.
About Us
Factorial is an all-in-one HR Software company that helps SMEs automate HR workflows, centralize people data, and make better business decisions. We are a fast-growing company with a diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and US offices.
What We Offer
- High growth and a multicultural environment.
- Continuous training and learning based on your needs.
- A healthy life with Gympass (gyms, pools, outdoor classes).
- Save expenses with Cobee.
- Language classes with Yolk Academy.
- Get the most out of your salary with Payflow.
- Free breakfast in the office and organic snacks.
- Nora and Apetit discounts on sushi.
- Free caffeine and theine.
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