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Customer Operations Specialist

hace 2 meses

Xico, México Hewlett Packard Enterprise Development Lp A tiempo completo
About the Role

We are seeking a highly skilled Customer Operations Specialist to join our team at Hewlett Packard Enterprise Development Lp. As a key member of our organization, you will be responsible for managing and executing all tasks required for solution fulfillment for standard, partner connection, and programmatic accounts.

Key Responsibilities
  • Manage and execute all tasks required for solution fulfillment for standard, partner connection, and programmatic accounts.
  • Develop and maintain a solid understanding of the Customer Solution for Programmatic Accounts.
  • Partner with Sales and Customer Relationship Manager to ensure seamless execution of programmatic document process.
  • Escalate changes required to the existing Solution Design to the Customer Relationship Manager.
  • Apply subject matter knowledge and expertise to solve common business issues and provide input for process improvements.
  • Manage the Sales forecast for programmatic accounts and timely update volume forecast.
  • Comply with established guidelines and policies, and evaluate unique circumstances to make recommendations.
Requirements
  • Effective organization, time management, prioritization, follow-up, and execution skills.
  • Strong Enterprise Contributor skills to drive the best business outcome for the customer and the company.
  • Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word).
  • Proven ability to multitask; attention to detail.
  • Excellent communication skills (e.g. written, verbal).
  • Mastery in English. Local language as required.
  • Ability to work as a proactive member of a team, as well as independently.
  • University business or accounting degree or equivalent experience.
  • Typically 2-4 years' experience in financial services, accounting, or customer service.