Administrative Coordinator

hace 1 semana


Oaxaca, Oaxaca, México Sparrow Company A tiempo completo
About the Role

Sparrow Company is seeking a highly skilled Administrative Assistant to join our team. As a key member of our operations team, you will play a critical role in delivering exceptional client experiences.

Key Responsibilities
  • Client Interaction
    • Build and maintain strong relationships with clients through effective communication and service.
    • Address client inquiries, concerns, and requests in a timely and professional manner.
  • Onboarding and Training
    • Assist in the onboarding process for new clients, providing guidance on product or service features.
    • Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.
  • Client Support
    • Provide ongoing support to clients, helping them navigate products or services and resolving issues.
    • Collaborate with other departments to ensure prompt resolution of client concerns.
  • Communication Liaison
    • Serve as a liaison between clients and internal teams, conveying client feedback and requirements.
    • Communicate updates, promotions, and relevant information to clients through various channels.
  • Data Management
    • Maintain accurate and up-to-date client records in the company's database or CRM system.
    • Track client interactions, feedback, and service requests for reporting and analysis.
  • Product Knowledge
    • Stay informed about the company's products or services to provide accurate information to clients.
    • Continuously update knowledge about industry trends and competitors.
  • Cross-Selling and Up-Selling
    • Identify opportunities for cross-selling or up-selling additional products or services to existing clients.
    • Collaborate with the sales team to expand client relationships and revenue.
  • Issue Resolution
    • Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary.
    • Document and analyze recurring issues for process improvement.
  • Client Feedback Analysis
    • Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement.
    • Provide insights to management for strategic decision-making.
  • Documentation and Reporting
    • Prepare and maintain documentation related to client interactions, support activities, and feedback.
    • Generate regular reports on client satisfaction, support metrics, and key performance indicators.
  • Quality Assurance
    • Ensure that services delivered to clients meet or exceed established quality standards.
    • Implement and follow quality assurance processes and procedures.
  • Collaboration
    • Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.
    • Participate in team meetings and contribute to collaborative initiatives.
Requirements
  • Education
    • Bachelor's degree or equivalent required.
  • Experience
    • 1 year of experience in a law firm or client-facing role (desired).
    • 2 years of experience in customer service (required).
  • Language
    • Advanced English language skills (required).
  • Work Environment
    • Full-time employment.
    • On-site work.


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