Customer Service Representative

hace 5 horas


Guadalajara, Jalisco, México Fedex Express Lac A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Sales and Operations. As a key member of our frontline operation, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide expert advice and guidance to customers on our products and services
  • Analyze and resolve customer complaints, escalating complex issues when necessary
  • Coordinate with internal teams to ensure prompt resolution of customer inquiries
  • Maintain accurate records and reports, including customer interactions and feedback
  • Participate in continuous improvement initiatives to enhance customer experience and process efficiency
Requirements:
  • High school diploma or equivalent required; degree in business administration or related field preferred
  • Minimum 2 years of experience in customer-facing role, preferably in sales and operations environment
  • Excellent communication and interpersonal skills, with ability to work effectively in team setting
  • Proven problem-solving and analytical skills, with ability to think critically and make sound decisions
  • Ability to lift up to 75 pounds and maneuver packages weighing up to 150 pounds with proper equipment
Salary and Benefits:

Our competitive salary range is between $40,000 to $60,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.

Working with FedEx Express LAC

FedEx Express Latin America and Caribbean Division is committed to being a great place to work, a technology innovator, and one of the world's most admired and respected companies. Our company culture values diversity, inclusivity, and collaboration, and we strive to create a workplace where everyone feels valued and empowered to succeed.



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