Bilingual Customer Experience Representative
hace 4 semanas
Role Overview
We are seeking a highly skilled Bilingual Customer Experience Contact Center Agent to join our team in Mexico. As a key member of our Global Service Center, you will be responsible for handling inbound Spanish language telephone service and sales inquiries for our clients.
Key Responsibilities
- Answer inbound telephone inquiries from new potential customers and provide the required information.
- Respond to and fulfill existing customer service and account queries.
- Recommend products and services to meet customers' needs.
- Refer queries that cannot be resolved on the initial phone call to the relevant department.
- Document customer complaints and escalate where required.
Requirements
- Bachelor's degree in Economic or Administrative areas.
- Advanced level of written and spoken English.
- Experience in Contact Center focused on customer experience (6 months - 1 year).
- Knowledge on customer service.
What We Offer
At HSBC, we offer our colleagues a greater number of days to enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
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