Bilingual Customer Experience Representative

hace 5 días


Guadalajara, Jalisco, México Hsbc A tiempo completo

Role Overview

We are seeking a highly skilled Bilingual Customer Experience Contact Center Agent to join our team in Mexico. As a key member of our Global Service Center, you will be responsible for handling inbound Spanish language telephone service and sales inquiries for our clients.

Key Responsibilities

  • Answer inbound telephone inquiries from new potential customers and provide the required information.
  • Respond to and fulfill existing customer service and account queries.
  • Recommend products and services to meet customers' needs.
  • Refer queries that cannot be resolved on the initial phone call to the relevant department.
  • Document customer complaints and escalate where required.

Requirements

  • Bachelor's degree in Economic or Administrative areas.
  • Advanced level of written and spoken English.
  • Experience in Contact Center focused on customer experience (6 months - 1 year).
  • Knowledge on customer service.

What We Offer

At HSBC, we offer our colleagues a greater number of days to enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.



  • Guadalajara, Jalisco, México Urrly A tiempo completo

    Urrly Bilingual Call Center Representative Job DescriptionAbout the Role:We are seeking a highly skilled Bilingual Call Center Representative to join our team at Urrly. As a representative, you will be responsible for providing exceptional customer service to our clients, communicating effectively in both English and Spanish.Key Responsibilities:Respond to...


  • Guadalajara, Jalisco, México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a talented Bilingual Customer Service Representative to join our team at TTEC!About the RoleAs a Bilingual Customer Service Representative,...


  • Guadalajara, Jalisco, México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a talented Bilingual Customer Service Representative to join our team at TTEC!About the RoleAs a Bilingual Customer Service Representative,...


  • Guadalajara, Jalisco, México Hsbc A tiempo completo

    Role PurposeThe Bilingual Customer Experience Contact Center Agent will handle inbound Spanish language telephone service and sales inquiries for Jade & Premier clients for the following HSBC Bank USA, N.A. products / services:DepositCredit CardSelect CreditATM / Debit CardOnline Banking (inclusive of token queries)Installment LoanSecurity ServicesThe ideal...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    **About Us**We're a company that puts people first. We believe that by prioritizing our employees' satisfaction, we can deliver exceptional service to our clients. Our mission is to provide a better kind of outsourcing, centered around people.**Job Summary**We're seeking a highly skilled Bilingual Customer Support Representative to join our team. As a key...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    Customer Experience RepresentativeAbout HelpwareWe are a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.We are...


  • Guadalajara, Jalisco, México Hrpv Human Resources Puerto Vallarta A tiempo completo

    **Vacante para HRPV Human Resources Puerto Vallarta**:**Requirements**:We are seeking a highly skilled professional with advanced English language proficiency (B2-C2) to join our team as a Bilingual Customer Service Representative. Key responsibilities include:Providing exceptional written and verbal communication skills to clientsUtilizing CRM systems to...


  • Guadalajara, Jalisco, México AT&T A tiempo completo

    Job Title: Customer Service and Bilingual Collections RepresentativeAbout the Role:We are seeking a highly skilled Customer Service and Bilingual Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and collecting payments from customers in a...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're a company that puts people ahead of profits. We believe that employee satisfaction is key to delivering high-quality service to our clients. Our mission is to provide excellent service to our customers and the independent stylists who represent our product.Job SummaryWe're looking for a Bilingual Customer Support Representative to join...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Nextiva. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive communication, empathy, and a solutions-oriented approach.Key ResponsibilitiesProvide timely...


  • Guadalajara, Jalisco, México Tres R A tiempo completo

    Join Tres R in Guadalajara, JaliscoCustomer Service Bilingual OpportunityWe are seeking a highly motivated and detail-oriented individual to join our bilingual customer service team. As a customer service representative, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.What We...


  • Guadalajara, Jalisco, México Traffic Tech A tiempo completo

    Job OpportunityTraffic Tech is a leading logistics company with a presence in North America, South America, Asia, and Europe. We offer innovative solutions for moving freight by land, sea, and air.We are seeking a highly motivated and experienced Customer Service Representative to join our team in Guadalajara. As a key member of our customer service team,...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe're a company that puts people first. Our mission is to provide excellent service to our customers and the independent stylists who represent our product. We believe in enhancing our employee experience to deliver high-class service to our clients.Job SummaryWe're looking for a Bilingual Customer Support Representative to join our team. As a...


  • Guadalajara, Jalisco, México Ingredion A tiempo completo

    Job Summary:We are seeking a highly skilled HR Experience Representative to join our team at Ingredion. As an HR Experience Representative, you will be responsible for providing exceptional customer service to internal employees for HR-related processes.Key Responsibilities:Provide customer service to internal employees via various intake channels.Utilize...


  • Guadalajara, Jalisco, México At&T Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Sales Representative to join our team at AT&T Mexico. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers in the U.S.Key ResponsibilitiesProvide effective and timely resolutions for customers through...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Redefine the future of customer experiences.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life;...


  • Guadalajara, Jalisco, México Wipro A tiempo completo

    **Wipro** is seeking a talented Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients.**Key Responsibilities:** Provide timely and effective support to customers via phone, email, and chat Resolve customer complaints and issues in a professional...


  • Guadalajara, Jalisco, México Wipro A tiempo completo

    **Wipro** is seeking a skilled Customer Service Representative to join our team.We offer a permanent full-time job with a competitive salary of $17,000.00 per month.The ideal candidate will have:Previous experience in customer service (in English) for at least 3 months.A graduate certificate or high school diploma.Advanced English skills, both written and...


  • Guadalajara, Jalisco, México Hrpv Human Resources Puerto Vallarta A tiempo completo

    **About the Role**We are seeking a highly skilled Bilingual Client Support Specialist to join our team at Hrpv Human Resources Puerto Vallarta in Guadalajara, Jalisco. This is an on-site position.**Key Responsibilities**As a Bilingual Client Support Specialist, you will be responsible for providing exceptional customer service to our clients in a fully...


  • Guadalajara, Jalisco, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Guadalajara, Jalisco**:**Customer Service Representative Opportunity****We are seeking a highly motivated and customer-focused individual to join our bilingual customer service team in Guadalajara.****The ideal candidate will have intermediate English skills (B2 and above) and a high school diploma (incomplete or...