Bilingual Customer Experience Representative

hace 4 semanas


Guadalajara, Jalisco, México Hsbc A tiempo completo

Role Overview

We are seeking a highly skilled Bilingual Customer Experience Contact Center Agent to join our team in Mexico. As a key member of our Global Service Center, you will be responsible for handling inbound Spanish language telephone service and sales inquiries for our clients.

Key Responsibilities

  • Answer inbound telephone inquiries from new potential customers and provide the required information.
  • Respond to and fulfill existing customer service and account queries.
  • Recommend products and services to meet customers' needs.
  • Refer queries that cannot be resolved on the initial phone call to the relevant department.
  • Document customer complaints and escalate where required.

Requirements

  • Bachelor's degree in Economic or Administrative areas.
  • Advanced level of written and spoken English.
  • Experience in Contact Center focused on customer experience (6 months - 1 year).
  • Knowledge on customer service.

What We Offer

At HSBC, we offer our colleagues a greater number of days to enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.



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