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The Operations Support Analyst is an entry-level position responsible for providing day-to-day operations support services, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team.
Key Responsibilities:
- Perform business analysis and documentation of current and future state of client reports and advisories.
- Provide regular status updates for project participants and create presentations for steering committee updates.
- Collaborate with Legal & Compliance teams to obtain sign-off on regulatory business requirements.
- Serve as primary liaison between key business stakeholders and technology, recommending business priorities and advising on options, risks, costs, prioritizations, and delivery timelines.
- Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
- Manage and maintain project plans and act as project manager for follow-ups across various departments.
- Deliver regulatory client deliverables, such as legal statements, performance reporting, advisories, letters, notices, and other client-facing materials.
- Ensure client satisfaction while providing an exceptional client experience, measured by specific metrics.
- Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Requirements:
- Previous relevant experience preferred.
- Proficient in Microsoft Office.
- General knowledge of client reporting across the industry and competitors.
- Working knowledge of SQL environments and database queries.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Clear and concise written and verbal communication skills.
Education:
- Bachelor's degree or equivalent experience.
This job description provides a high-level overview of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
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