Senior Applications Support Analyst

hace 4 semanas

Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

Job Summary:

The Senior Applications Support Analyst will provide technical and business support for users of Citi Applications. This role requires a good understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas. The successful candidate will be able to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.

Key Responsibilities:

  • Provide technical and business support for users of Citi Applications.
  • Field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participate in disaster recovery testing.
  • Participate in application releases, from development, testing, and deployment into production.
  • Perform post-release checkouts after application releases and infrastructure updates.
  • Develop and maintain technical support documentation.
  • Analyze applications to identify risks, vulnerabilities, and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions.
  • Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchange ideas and information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Perform other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgment and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

  • 2-5 years of experience.
  • Basic knowledge or interest about apps support procedures, concepts, and of other technical areas.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/understanding of financial markets and products.
  • Knowledge/experience of problem Management Tools.
  • Understanding of how own sub-function integrates within the function and commercial awareness.
  • Evaluates (sometimes complex) situations using multiple sources of information.
  • Developed communication and diplomacy skills to persuade and influence.
  • Good customer service, communication, and interpersonal skills.
  • Good knowledge of the business and its technology strategy.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Knowledge of issue tracking and reporting using tools.
  • Good all-round team member.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Ability to communicate appropriately to relevant stakeholders.

Education:

  • Bachelor's/University degree or equivalent experience.

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