Application Support Analyst

hace 7 días


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Application Support Analyst - Customer Service to join our team. In this exciting opportunity, you will be responsible for delivering reliable infrastructure and application operations according to business expectations across the application portfolio.

  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

You will have a thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Additionally, you will be responsible for monitoring and analyzing business operational and technical key metrics.

You will effectively articulate complex problems, concepts, and solutions to varied audiences. Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.

About You

You're a fit for the role of Application Support Analyst - Customer Service if your background includes:

  • Experience in supporting applications built on modern application architecture and cloud infrastructure, .NET, Postgres, Oracle, SQL Server, Javascript frameworks and Libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure.
  • 2 to 3 years of experience as an Application Support Analyst.

Our ideal candidate is someone who is passionate about technology and has a strong understanding of ITIL processes. They should also be able to communicate effectively and work collaboratively as part of a team.



  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and skilled Application Support Analyst to join our global service management team. As a key contributor, you will play a vital role in supporting Thomson Reuters' FindLaw Segment, the world's leading provider of legal information and internet marketing solutions.Your primary responsibility will be to provide...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the Role As a Global Application Support Specialist, you will be part of a high performing team of talented specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise....

  • Application Support Role

    hace 3 semanas


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the Role:We're seeking a skilled Application Support Analyst to join our team at Thomson Reuters. As a key member of our service management team, you'll provide critical application support, ensuring operational efficiency and problem resolution. Your focus will be on triaging and troubleshooting customer and system issues, tracking key service metrics...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    We are seeking a talented Application Support Specialist to join our team at MX003 Marsh And Mclennan Servicios S.A. De Cv in México city. This hybrid role requires working at least three days a week in the office.Job DescriptionThe Application Support Analyst will provide Level 2 application and technical support to colleagues across multiple applications,...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleThe Maersk vision is to become the Global Integrator of container logistics, connecting and simplifying our customers' supply chain. We are seeking a Senior Support Analyst, Application Support to join our team, driving the technology for our warehousing, distribution, and transportation services in North America.Key ResponsibilitiesSupport...


  • Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completo

    About the Role:We are seeking a skilled IT Application Support Analyst to join our team at Marsh McLennan. As a key member of our support team, you will be responsible for investigating, troubleshooting, and resolving technical application issues reported by clients.Key Responsibilities:Investigate and diagnose technical application issues using Java,...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity, you will deliver reliable infrastructure and application operations according to business expectations across the application portfolio.Key responsibilities include:Partnering with application development teams to deliver operational readiness for new applications and features.Collaborating with stakeholders to define...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleThis is a high-performing team of talented Application Support specialists who provide world-class support for Commercial Engineering.As an Application Support Analyst - Customer Service, you will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Application Support Analyst to join our global service management team. As a key contributor, you will play a vital role in supporting Thomson Reuters' FindLaw Segment, the world's leading provider of legal information and internet marketing solutions.Key ResponsibilitiesProvide first-line...


  • Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completo

    About the Role:We are seeking a skilled IT Application Support Analyst to join our team at Marsh McLennan. As a key member of our support team, you will be responsible for investigating, troubleshooting, and resolving technical application issues reported by clients.Key Responsibilities:Investigate and diagnose technical application issues using tools such...


  • Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completo

    Job Summary:We are seeking a skilled IT Application Support Analyst to join our team at Marsh McLennan. As a key member of our team, you will be responsible for investigating, troubleshooting, and resolving technical application issues reported by clients.Key Responsibilities:Investigate and diagnose technical application issues reported by clients.Assist in...


  • Ciudad de México, Ciudad de México Infosys Mexico A tiempo completo

    Job Title: Java Production Support AnalystJob Summary: Infosys is seeking a skilled Java Production Support Analyst to join our team. In this role, you will be responsible for providing technical support and maintenance for our Java-based applications.Key Responsibilities: Implement bug fixes and coding improvementsWork collaboratively with team members to...


  • Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    Overview: MX003 Marsh And Mclennan Servicios S.A. De Cv is a leading provider of innovative solutions for the legal and compliance industry. We are currently seeking a highly skilled Technical Support Specialist to join our team in Mexico City. Estimated Salary: 250,000 - 400,000 MXN per annum, depending on experience. Job Description: As a...


  • Ciudad de México, Ciudad de México solera A tiempo completo

    Who We AreSolera is a global leader in data and software services that transforms the vehicle lifecycle into a digital experience. We provide solutions to protect life's most important assets, forging a culture of innovation and teamwork.The RoleJoin our team as a Technical Application Support Specialist, working globally to support products worldwide....


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as an Application Support Analyst - Customer Service, you will be responsible for delivering reliable infrastructure and application operations according to business expectations across the application portfolio.Deliver operational readiness for new applications and features in partnership with development teams.Collaborate...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job DescriptionThe Application Support Engineering team at Nuvit Service is responsible for ensuring the smooth operation of our applications. This includes deployment, production and lower environment support, incident resolutions, stability, and maintenance efforts. Our team supports a large number of lower environments, with over 30 in operation, and...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    {"About the Role: Serve as the first point of contact for users experiencing issues with our applications. In FindLaw, you will support internal employees fulfilling requests on behalf of our customers (ServiceNow, Microsoft Azure DevOps). Analyze and resolve complex application issues, identify root causes, and implement solutions to prevent future...


  • Ciudad de México, Ciudad de México VISEO A tiempo completo

    Job Title: Retail Application Support ConsultantVISEO is a leading provider of innovative solutions for the retail and e-commerce industries. We are seeking a highly skilled Retail Application Support Consultant to join our team in Mexico or Colombia.About the RoleAs a Retail Application Support Consultant, you will be responsible for providing technical...


  • Ciudad de México, Ciudad de México IN014 Marsh McLennan Global Services India Private Limited A tiempo completo

    Job Summary:We are seeking a skilled IT Application Support Analyst to join our team at Marsh McLennan. As a key member of our IT department, you will be responsible for providing technical support and resolving issues related to our digital platforms.Key Responsibilities:Investigate, troubleshoot, and resolve technical issues related to our IT...

  • Software Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Application Support Engineering Role at Nuvit ServiceThe Application Support Engineering team plays a pivotal role in ensuring the smooth operation of our applications. Their primary responsibilities include deployment, production and lower environment support, incident resolution, stability, and maintenance efforts. This team supports the production...