Technical Support Specialist

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is a leading money transfer company committed to helping businesses and individuals thrive through fast and secure transfers of funds across borders at a great value.

As a Technical Support Specialist, you will play a critical role in delivering exceptional customer service by providing first-level technical support to our agents. This involves troubleshooting and resolving technical software issues, receiving incoming calls/chats, and making outgoing calls to ensure seamless web support assistance.

To succeed in this position, you will need excellent communication skills in English and Spanish, as well as experience in customer service. Key skills required include excellent phone etiquette, data entry, and attention to detail, while soft skills such as a positive attitude, being a team player, and patience with clients are also essential.

The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience. As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

Job Responsibilities:

  • Diagnose and resolve technical software issues presented by agents
  • Receive incoming calls/chats and make outgoing calls for web support assistance
  • Create usernames and passwords for authorized agents, correspondents, and corporate stores
  • Assign authorized permissions and approve PC registration
  • Provide remote connection assistance and training on web site functionality
  • Report errors in the web page and review computer requirements

Requirements:

  • High school diploma or equivalent required; IT background or interest a plus
  • Excellent communication skills (oral and written) in English and Spanish
  • Experience in customer service and technical support
  • Knowledge of Office Pack and ability to learn new software

Benefits:

  • Competitive salary and comprehensive benefits package
  • Opportunities for growth and development within the company
  • A dynamic and supportive work environment


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