Technical Support Specialist

hace 14 horas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is a leading money transfer company committed to helping businesses and individuals thrive through fast and secure transfers of funds across borders at a great value.

As a Technical Support Specialist, you will play a critical role in delivering exceptional customer service by providing first-level technical support to our agents. This involves troubleshooting and resolving technical software issues, receiving incoming calls/chats, and making outgoing calls to ensure seamless web support assistance.

To succeed in this position, you will need excellent communication skills in English and Spanish, as well as experience in customer service. Key skills required include excellent phone etiquette, data entry, and attention to detail, while soft skills such as a positive attitude, being a team player, and patience with clients are also essential.

The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience. As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

Job Responsibilities:

  • Diagnose and resolve technical software issues presented by agents
  • Receive incoming calls/chats and make outgoing calls for web support assistance
  • Create usernames and passwords for authorized agents, correspondents, and corporate stores
  • Assign authorized permissions and approve PC registration
  • Provide remote connection assistance and training on web site functionality
  • Report errors in the web page and review computer requirements

Requirements:

  • High school diploma or equivalent required; IT background or interest a plus
  • Excellent communication skills (oral and written) in English and Spanish
  • Experience in customer service and technical support
  • Knowledge of Office Pack and ability to learn new software

Benefits:

  • Competitive salary and comprehensive benefits package
  • Opportunities for growth and development within the company
  • A dynamic and supportive work environment


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Safran. As a key member of our production team, you will be responsible for ensuring technical dominance and monitoring production lines to ensure airworthiness regulations compliance and flawless production.Key Responsibilities- Provide technical support to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completo

    About the RoleAs a Technical Support Specialist at Siemens Energy, you will be responsible for providing technical solutions to customers' issues, supporting field service teams, and monitoring the Latin America fleet.Key ResponsibilitiesSupport regional clients with technical inquiries related to outages in sync with local and PL Technical Support...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Safran. As a key member of our production team, you will be responsible for ensuring technical dominance and monitoring production lines to ensure airworthiness regulations compliance and flawless production.Key ResponsibilitiesProvide technical support to production...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Safran. As a key member of our production team, you will be responsible for ensuring technical dominance and monitoring production lines to ensure airworthiness regulations compliance and flawless production.Key ResponsibilitiesProvide technical support to production...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job Summary:As a Technical Support Specialist at Safran, you will be responsible for providing technical support to various areas within the shop related to engine components.Key Responsibilities:Provide technical assistance to production areas and internal teamsCommunicate with OEMs to clarify criteria and obtain repairsMonitor CSC cases and propose...


  • Santiago de Querétaro, Querétaro de Arteaga, México Michelin Oy A tiempo completo

    Michelin Oy is seeking a highly skilled Technical Support Specialist to join our team.About the RoleThe successful candidate will be responsible for delivering technical assistance to users in system, network, and office automation areas, resolving complex problems, and transferring issues to specialized teams.Key ResponsibilitiesProvide technical support to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job SummaryAs a Technical Support Specialist at Safran, you will be responsible for providing technical assistance to various areas within the Shop related to engine components. This role requires strong communication skills, proactive approach, and strategic thinking to resolve technical issues and improve processes.Key ResponsibilitiesProvide technical...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job SummaryAs a Technical Support Specialist at Safran, you will play a critical role in providing expert technical support to various areas within the Shop related to engine and component maintenance. This position serves as the primary point of contact between Safran and external partners, ensuring seamless communication and collaboration.Key...

  • Technical Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Operadora Encore Queretaro A tiempo completo

    About the RoleWe are seeking a skilled Technical Specialist to join our team at {company}. As a Technical Specialist, you will be responsible for providing technical support and guidance to our team members. This is a challenging and rewarding role that requires strong technical skills and excellent communication abilities.Key ResponsibilitiesProvide...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job SummaryWe are seeking a highly skilled Aeronautical Technical Support Specialist to join our team at Safran. As a key member of our engine support team, you will be responsible for providing technical support to various areas within the shop related to engine components.Key ResponsibilitiesProvide technical support to production areas and internal...


  • Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completo

    Technical Support Specialist RoleWe are seeking a technical expert to join our Latin America Technical Services team. As a Regional Application Engineer MGT, you will be responsible for providing technical solutions to customers, supporting our field service teams, and monitoring the entire Latin America fleet.About the JobKey responsibilities...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Safran. As a Technical Support Engineer, you will be responsible for providing technical support to various areas within the Shop related to engine and component issues.Key ResponsibilitiesProvide technical support to internal areas, including Repairs, Inspection,...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Safran. As a Technical Support Engineer, you will be responsible for providing technical support to various areas within the Shop related to engine components.Key ResponsibilitiesProvide technical support to internal areas, including Repairs, Inspection, Configuration,...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Engineer to join our team at Safran. As a key member of our production support team, you will play a critical role in ensuring the smooth operation of our production lines.Key Responsibilities• Ensure technical dominance and monitoring of production lines to guarantee airworthiness regulations...


  • Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completo

    Schleuniger Group Job OpportunityWe are looking for a highly skilled individual to join our team as a Service Engineer in Queretaro, Mexico.This is a full-time position, Monday through Friday, working in our office at the Queretaro location.The successful candidate will provide technical support within the designated territory by maintaining contact with...


  • Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completo

    Service Engineer – QRO, MexicoWe are seeking a highly skilled Service Engineer to join our team at Schleuniger Group. As a Service Engineer, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the...


  • Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo

    Job SummaryWe are seeking an Operations Support Specialist to join our team at ArcelorMittal. The successful candidate will provide support to the Flat or Long Products sales team within the U.S. and/or Canada selling markets.Support the sales team by analyzing purchase orders from customers for entry into SAP.Communicate with mill contacts to ensure overall...


  • Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completo

    About Schleuniger GroupWe are a company that values innovation, commitment, and openness. We encourage our employees to grow and develop their skills, and we offer an excellent salary and benefits package.Job SummaryWe are seeking a highly skilled Service Engineer to join our team in Queretaro, Mexico. As a Service Engineer, you will provide technical...

  • Technical Specialist

    hace 2 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Cronoshare A tiempo completo

    We are seeking a skilled Technical Specialist to join our team. As a key member of our organization, the successful candidate will be responsible for the setup and maintenance of our technical infrastructure.Key responsibilities will include:Designing and implementing technical solutionsEnsuring the smooth operation of our systemsCollaborating with...

  • Service Engineer

    hace 2 meses


    Santiago de Querétaro, Querétaro de Arteaga, México Schleuniger Group A tiempo completo

    Job Summary:Schleuniger Group is seeking a highly skilled Service Engineer to provide technical support within the designated territory. As a Service Engineer, you will be responsible for maintaining contact with established customers, providing technical support and training, and acting as a liaison between the customer and the company.Main...